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Form of workThe Service Coordinator (SC) is a specialized, highly trained & skilled member of the Service Business Development Center. The Service Coordinator will confirm service reservations, perform outbound follow-up calls for due, overdue service clients, campaigns; Special Order Parts (SOP) notifications; "we owe" scheduling calls, and any additional outbound calls requested by management.
The SC must possess outstanding communication skills, an upbeat and passionate disposition, and the ability to speak articulately. In addition, the SC must display great work ethics, project a "can do" attitude in the face of change, enjoy conducting outbound telephone calls with enthusiasm, and support the goals and vision of the team. Service Coordinators must attend 100% of any certification training.
Responsibilities:
- Keep current with service specials, all direct mail pieces, and recall notices from the manufacturer
- Search for answers to guests' questions prior to transferring the phone call to a Service Advisor
- The ability to work flexible hours
- Being punctual to work and when returning from lunch and break with a full adherence to set schedule
Requirements:
- Mastering all training materials provided. This includes but is not limited to specific call guide strategies, word tracks pertaining to overcoming specific client questions and objections
- Proficient operational software techniques for TIS, Service Appointments setting, and any additional third-party dealer-specific software
- Having the aptitude & desire to develop a solid comprehension of product information related to all vehicles and all maintenance/repair services provided by the service department(s) included with this group
- Willingness to develop a comprehension and, adhere to the BDC department Processes and Procedures
- The ability to meet or exceed all Key Performance Indicators
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JM FAMILY IS PROUD TO BE AN EQUAL OPPORTUNITY EMPLOYER
JM Family Enterprises, Inc. is an Equal Employment Opportunity employer. We are committed to recruiting, hiring, retaining, and promoting qualified associates without regard to age, race, religion, color, gender, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, gender expression, mental or physical disability, national origin, marital status, citizenship, military status, genetic information, veteran status, or any other characteristic protected by federal, state, provincial, or local law.
DISABILITY ACCOMMODATIONS
If you have a disability and require a reasonable accommodation to complete the job application process, please contact JM Family's Talent Acquisition department at talentacquisition@jmfamily.com for assistance. If you have an accommodation request for one of our recruiting events, please notify us at least 72 hours prior so that we may provide assistance.
