Address
Form of workFox Robotics is at the bleeding edge of warehouse automation, with a focus on autonomous forklifts. As the leader in this space, Fox has clear product market fit and is scaling fast, with plans to double from ~100 employees to nearly 200 this year alone. With this growth, employees have a once-in-a-career opportunity to learn, all while working as part of a mission-driven team focused on making robots that work.
What you'll do:- Ensure Jira Service Management administration and development work is managed and implemented in a controlled and timely manner while enabling the adoption of the full functionality of the JSM solution including integration to applications such as Confluence, Opsgenie, PagerDuty, Bitbucket, and other Jira projects
- Testing and delivery of solutions, workflows, tools, plugins, and integrations with various applications and other Jira projects to validate functionality and compatibility
- Analyze, review, and document current functionality to determine potential areas of improvement for both Jira instances and Confluence spaces
- Drive business analysis and functional requirements sessions with stakeholders across the organization
- Clearly document (and diagram if required) required functionality for review / approval
- Build, maintain, and customize JIRA projects, automations, workflows, screens and screen schemes, custom fields and field configurations, permissions, tools, and users according to the needs of projects and teams
- Periodically perform and/or automate system exports of key projects to an alternate platform for backup purposes
- Research and utilize industry standard methods and techniques
- Improve security by setting access permissions for JIRA projects and Confluence spaces
- Create and maintain Atlassian filters, reporting, dashboards, workflows, fields, and plugins
- Communicate and share knowledge with internal and external stakeholders at all levels
- Ability to drive business analysis and requirements sessions
- Bachelor's degree in Management Information Systems, Computer Science, or related discipline
- 4+ years' experience as JIRA Administrator with experience customizing JIRA projects with various schemes and complex workflows
- Hands-on experience working with the Atlassian product suite, with specific focus on Jira Service Management, customer portals, SLAs, queues, customer accounts, etc.
- Experience in the design, build, customization, and roll out of advanced Jira workflows and schemes
- Experience in the design, build, customization, and roll out of advanced Jira automations
- Experience selecting and implementing Marketplace apps
- Knowledge and application of best practices for JSM/Jira
- Expert level Atlassian tool administration knowledge on JIRA and Confluence
- Ability to write custom JQL (Jira Query Language)
- Ability to construct custom dashboards using various filter types in JIRA
- Ability to construct Confluence pages and integrate JIRA projects with Confluence pages
- Experience in performing Atlassian installations, migrations, and plugin installation
- Strong analytical skills
- Ability to work in a dynamic, fast-paced, and agile environment
- Must have a strong work ethic with good time management skills to manage multiple responsibilities with conflicting priorities and tight deadlines
- Excellent verbal and written communication skills
- Experience developing custom plugins for JSM/Jira
- Master's degree in a related field
- Position may involve some interfacing with customers
- A once in a career opportunity to build, alongside colleagues who deeply care (plus robots that aren't bad, either!)
- Competitive salary and stock options
- Generous healthcare options
- 401k match
- Unlimited PTO
- Other perks that connect us, including lunch on Fridays, team building activities, and more!
