Jewelry Specialist

"I want to create a kind of market where various creators from various fields gather together and encounter each other in an ongoing atmosphere of beautiful chaos: the mixing up and coming together of different kindred souls who all share strong personal vision." - Rei Kawakubo

Dover Street Market New York opened in 2013 - it was the Store's third location worldwide and first in the US. Like its predecessors Dover Street Market London and Dover Street Market Ginza, it was conceived and designed by Rei Kawakubo, and subscribes to the philosophy of 'beautiful chaos' - the accidental synergy that results from independent minds, each with something original to say, colliding together in one space. In 2018, Dover Street Market Los Angeles opened cementing its place on the West Coast.

There is no set criteria for DSM. Both locations house all Comme des Garcons brands, and also boasts a selection of designers that range from the established to the emerging, in addition to traditional products outside the realm of fashion. Designers have been given complete freedom to determine their individual brand spaces - the end result being those collections as diverse as Azzedine Alaia, Supreme, Sacai and Nike live alongside one another in an unexpected harmony.

A sense of discovery lies at the heart of DSM. Rounding out the DSM experience is the addition of Rose Bakery on the ground floor. Rose and Jean Charles Carrarini's cafe is renowned for its signature fresh and natural food and is now a mainstay of DSMs around the world.

Role Overview

We are looking for an experienced sales professional with and expert knowledge of jewelry to join the Dover Street Market New York team. This individual will be responsible for providing an outstanding customer experience, meeting/exceeding sales targets and ensuring that the floor is well maintained and appropriately stocked. Focusing on all details with a firm, clear and highly professional style.

Key responsibilities

• Ensuring that exceptional customer service standards are met at all times.
• Building and retaining a client book.
• Keeping the selling floor and stock well maintained, clean and organized.
• Capturing data in accordance with company "data capture" procedures.
• Processing all POS transactions swiftly and accurately while maintaining the Dover Street Market New York selling ceremony.
• Receiving, checking off and storing new deliveries.
• Floor coverage/asset protection.
• Following jewelry security protocol.
• Maintaining jewelry visual merchandising standards

Key Requirements &Skills:

• At least 2 years of experience working with jewelry.
• Understanding of carat, cuts, different types of stones, and various metals
• Knowledge and understanding of bespoke service and what can be done if requested.
• Ability to manage expectations and be able to deal with issues and challenging situations.
• Knowledge of RetailPro beneficial

Core Competencies

• Excellent communication and customer service skills. Understands the importance of establishing and building relationships, clienteling and customer development and retention.
• Enthusiastic about sharing this knowledge with customers and colleagues.
• Capable of multi-tasking while being attentive to customers and remaining flexible to the needs of the business.
• Able to work independently and as part of a team.