Jeremiah's Italian Ice Shift Leader And Server

Job Title: Jeremiah's Italian Ice Shift Leaderand Server

Reports To: Store Manager

FLSA Status: Non-Exempt

Summary

A Jeremiah’s Italian Ice Server represents the face of SHBIB’S Global, LLC. and is responsible for assisting with the day-to-day operations of the store while ensuring 5-star customer service is delivered to every guest.

Essential Functions

· Taking guests’ orders.

· Serving Jeremiah’s Italian Ice products that consistently exceed expectations in image and quality

· Serving all guests efficiently while maintaining superior five-star service.

· Handling cash and other forms of payment.

· Answering questions – accurately and politely.

· Demonstrating impeccable product knowledge.

· Performing opening and closing responsibilities.

· Creating flavorful experiences for each guest.

· Offering suggestions and guidance to guests pertaining to our menu and services.

· Preparing all Jeremiah’s Italian Ice products. This may require lifting 50lbs to shoulder height and intense manual labor.

· Maintaining a unit that is both so fresh and so clean.

· Stocking and organizing the store for maximum efficiency.

· Maintain knowledge of Limited Time Offers, specials, promotional items, catering orders, Rewards Program and other operational knowledge.

· Maintain the qualities of a Top Frog Squad member by:

o Exhibiting the desire to work in a team and craft a collaborative work environment.

o Demonstrating the ability to speak clearly and listen to both guests and other Team Members

o Embodying a passion to craft guest experiences and friendly interactions.

o Invariably embraces change and new tasks in the workplace.

This job description reflects the position’s essential functions; it does not encompass all of the tasks that may be assigned.

Requirements

Experience and Qualifications

· Minimum of 1 year of quick service, fast casual or retail experience or relevant experience volunteering and providing customer service.

Skills

· Must be out going and friendly.

· Must be able to work independently.

· Must be self-starter and self-motivated.

· Must be creative and think outside the box.

· Must have people skills and be well spoken.

· Must represent the brand well.

· Must love talking to strangers and making new friends.

Physical Demands

· Ability to move throughout an office space and store (standing, walking, kneeling, bending) for extended periods of time.

· Ability to sit or stand for extended periods of time.

· Ability to make repeating movements of the arms, hands, and wrists.

· Ability to express or exchange ideas verbally and perceive sound by ear.

· Manual dexterity, hand-eye coordination, and ability to work with hand above shoulders.

· Ability to occasionally, regularly, frequently move objects (lift, push, pull, balance, carry) up to 50 pounds.

· Ability to turn or twist body parts in a circular motion.

· Ability to tolerate exposure to heat, cold, chemicals, and loud/noisy environment.

· Ability to travel via automobile for long periods of time.

This description was prepared to indicate the general nature, kinds of activities, and levels of work difficulty typically required. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and/or qualifications required of employees assigned to this position. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or is a logical assignment to the position. Individuals may perform other duties as assigned.

This job description does not constitute an employment agreement between SHBIB’S GLOBAL, LLC. and the employee and is subject to change by Employer as the needs of the Company and the requirements of the job change.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. _______________________ is an equal opportunity employer and provides equal opportunities to all applicants for employment and prohibits discrimination and harassment of any type without regard to a person's race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability or genetic information, or any other characteristic protected by federal, state or local laws.

Work Remotely

• No

Job Types: Full-time, Part-time

Pay: $12.00 - $15.00 per hour

Expected hours: 20 – 40 per week

Benefits:

• Employee assistance program
• Employee discount
• Flexible schedule
• Professional development assistance

Schedule:

• 10 hour shift
• 4 hour shift
• 8 hour shift
• Day shift
• Holidays
• Monday to Friday
• Overtime
• Weekends as needed

Supplemental pay types:

• Tips

Work Location: In person