JD Edwards Application Managed Services and Consulting Manager

ERP Suites is looking for a seasoned JD Edwards ApplicationConsulting Manager who excels in driving operational excellence within our Application Managed Services and Projects teams.

This leadership role demands a candidate with a strong command of JD Edwards applications, a profound understanding of process-driven execution, and an unwavering commitment to achieving and maintaining the highest standards of customer service, operational efficiency, and effectiveness.

Location:

• Our home office is based in Cincinnati, OH. However, we are open to hiring someone who is fully remote regardless of location. 
• Although the position is fully remote, there may be occasional travel required based on job needs.

Key Responsibilities:

1. Championing Operational Excellence:

• Instill a culture of continuous improvement and operational excellence within the JD Edwards consulting team.
• Develop and implement process-driven methodologies to enhance efficiency, reduce waste, and improve service delivery and project outcomes.
• Leverage metrics to measure team attainment of key operational objectives.

2. Managed Services Quality:

• Oversee the provision of JD Edwards Application Managed Services, ensuring optimal service levels, client satisfaction, and continuous service improvement.

• Implement rigorous service management frameworks, aligning with industry best practices for incident, problem, and change management.
• Seamlessly navigates project complexities, ensuring open communication lines among stakeholders and guaranteeing project success.

3. Superior Project Delivery:

• Lead JD Edwards application projects with a focus on process efficiency, ensuring projects are delivered on time, within scope, and exceeding quality expectations.
• Apply robust project management methodologies, emphasizing process optimization and resource efficiency.
• Communicate with cross-functional teams to ensure effective collaboration between Advisory,  Technical, Sales, and Support teams.

4. Strategic Planning and Innovation:

• Drive the strategic planning process for JD Edwards consulting resources, integrating a process-driven approach for sustainable growth.
• Identify and implement innovative solutions and enhancements to JD Edwards service offerings, based on industry trends and client feedback.
• Stay current with JD Edwards updates/releases and industry trends to enhance service offerings and provide strategic advice to clients.

5. Client Relationship and Consultation:

• Build and maintain strong, long-term client relationships, grounded in trust and operational excellence.
• Provide high-level, process-oriented consultancy, aiding clients in optimizing their JD Edwards application usage to drive customer business optimization.
• Regularly review service performance metrics with clients, identifying areas for enhancement and ensuring client satisfaction.

Qualifications:

1. Education: Bachelor’s or Master’s degree in Business Administration, Information Technology, or a related field.
2. Experience: At least 10-12 years of experience in JD Edwards applications, with a significant focus on process improvement and operational excellence.
3. Certifications: JD Edwards certification is preferred; additional certifications in process improvement methodologies (e.g., Lean, Six Sigma) are highly advantageous.

Skills and Abilities:

• Operational Excellence: Proven track record in implementing and managing process-driven operational frameworks.
• Leadership and Team Development: Strong leadership skills with the ability to inspire, expand the team’s experience, and mentor teams towards excellence.
• Project and Service Management Proficiency: Exceptional project and service management skills, with a focus on process efficiency and quality.
• Strategic Mindset: Ability to think strategically and integrate operational excellence into all aspects of service delivery.
• Communication and Collaboration: Excellent communication skills, with the ability to collaborate effectively across all organizational levels.

Certifications:

- Certifications specific to JD Edwards, with emphasis on financials and job cost, will be given priority.

Company:

At ERP Suites, our focus is on helping our customers realize IT’s potential. Our comprehensive ERP solutions enable them to streamline and scale their IT products and processes. And this leads directly to improved efficiency and increased margins. We are a proud Oracle Gold Partner and champion of proactive JD Edwards management and custom product enhancements.

ERP Suites provides technical consulting, cloud services, Managed Services, and digital transformation solutions for some of America’s top companies. We build secure connections, improve performance, automate workloads and give them mobility. In other words, we help them stay on top.

We deliver multi-functional value through cloud services, digital transformation, ERP consulting services, ERP Managed Services, and software development. 

Core Values:

• Make Customers Successful
• Be An Advisor
• Lead With Trust and Integrity
• Have Fun
• Do the Right Things for the ERP Suites Family
• Adapt Quickly to Changing Roles and Environments

This is Where IT Change Starts.

• With questions.
• With problems that need to be solved.
• With business needs, both immediate and long term.
• Because technology and its impact on business isn’t getting any simpler.
• That’s why we exist.
• To answer the tough questions.
• To find a solution to every problem—no matter the size or scope.
• And to help companies not just identify IT’s potential, but realize IT.

erp suites. realize IT.

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