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SalaryJob Summary:
This position will report to the ITSO Procurement Solutions Manager within the IT Asset Management department at SHI HQ in Somerset, NJ. About Us:
The Information Technology Spend Optimization (ITSO) Procurement Coordinator's purpose is to help customers reduce their exposure to the risks associated with software publisher End-User License Agreements (EULAs), and to help customers save money through Maintenance Renewal Optimization.
This position will report to the ITSO Procurement Solutions Manager within the IT Asset Management department at SHI HQ in Somerset, NJ.
Since 1989, SHI International Corp. has helped organizations change the world through technology. We’ve grown every year since, and today we’re proud to be a $14 billion global provider of IT solutions and services.
Over 17,000 organizations worldwide rely on SHI’s concierge approach to help them solve what’s next. But the heartbeat of SHI is our employees – all 6,000 of them. If you join our team, you’ll enjoy:
- Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S.
- Continuous professional growth and leadership opportunities.
- Health, wellness, and financial benefits to offer peace of mind to you and your family.
- World-class facilities and the technology you need to thrive – in our offices or yours.
Include but not limited to:
- Collaborate with customer procurement and/or Information Technology Asset Management (ITAM) contacts, as well as SHI sales team regarding customers renewal lists, internal/external processes, and reporting requirements
- Reduce risk of exposure associated with software publisher EULAs by preparing EULA letter amendments based on customer terms provided to obtain vendor agreement and signature
- Ensure the EULA Risk Mitigation process is completed in accordance to the outline of the customer’s Statement of Work (SOW)Maintain database of EULAs previously reviewed under program
- Deliver SHIs Maintenance Renewal Optimization program by coordinating with customer procurement teams, IT Asset Management teams and End User Contacts to assess customer maintenance renewals and optimize the customers spend
- Maintain customer reports related to their renewals and spend optimization
- Tracking upcoming existing customer renewals, projected renewals and forecasted cost savings Maintaining individual, customer-specific, cost savings trackers as well as team-wide, customer-specific, cost savings report
- Proactively reach out to the company’s IT Spend Optimization customers at a minimum of 90 days in advance of renewal date to evaluate the customers’ renewal needs
- Adhere to any customer-specific SLA
- Support other lines of ITSO business as needed to promote organized licensing and purchasing environments for customers
- High School Diploma or GED
- 1-year experience in a customer service position
- Strong written and verbal communication skills
- Strong problem solving, organizational and interpersonal skills
- Ability to work both individually and in a team environment
- Self-motivated with the ability to work in a fast paced and constantly changing environment, with adherence to customer SLAs Excellent time-management skills
- Strong time management skills
- Excellent follow- up skills
- Excellent negotiation skills
Preferred Qualifications/Skills:
- Software licensing experience or Inside Sales background Additional Information
- Must complete training provided as required my management within a 6 month timeframe of commencing this position
- The estimated annual pay range for this position is $33,000 - $45,000 which includes a base salary and bonus. The compensation for this position is dependent on job-related knowledge, skills, experience, and market location and, therefore, will vary from individual to individual. Benefits may include, but are not limited to, medical, vision, dental, 401K, and flexible spending.
- Equal Employment Opportunity – M/F/Disability/Protected Veteran Status
