Itm Teller

The Teller provides efficient, accurate, and polite service to members via video conferencing teller machine or "ITM". Follows policies and procedures while conducting transactions such as deposits and withdrawals. Establishes and maintains effective member relationships by anticipating member needs and providing service that is above the members expectations. Demonstrates personal commitment to continuously develop technical skills needed to conduct member transactions. Demonstrates empathy for member’s needs and refers members to branch team when a need is discovered.

Hours: Monday - Friday 8am - 5pm, with some Saturdays 9am - 1pm

Position Description:

The Teller provides efficient, accurate, and polite service to members via video conferencing teller machine or "ITM". Follows policies and procedures while conducting transactions such as deposits and withdrawals. Establishes and maintains effective member relationships by anticipating member needs and providing service that is above the members expectations. Demonstrates personal commitment to continuously develop technical skills needed to conduct member transactions. Demonstrates empathy for member’s needs and refers members to branch team when a need is discovered.

Specific duties include:

• Deposit cash, coins, and checks into deposit accounts
• Process loan payments and quote payoffs for auto and personal loans
• Call for mortgage and home equity payoffs
• Maintain basic knowledge of Credit Union products and services
• Process withdrawals for cash or official check
• Balance each day with minimal assistance
• Respond to member inquiries about products and services and rates and options
• Must be comfortable working in an audio/video environment
• Must present a friendly and professional on-screen presence
• Educates members on the use of video technology to make them comfortable utilizing the machine.

Qualifications:

• One to three years of similar or related experience.
• Previous customer service experience required.
• Previous cash handling experience preferred.
• Previous experience with Microsoft Office required.
• Solid attention to detail and accuracy skills

E.O.E.

VSECU’s normal business hours in Montpelier are Monday through Friday, 8:00am to 5:00pm. We offer a comprehensive benefits package including medical, dental and vision coverage, life and disability insurance, a strong retirement package with matching 401K contributions, tuition reimbursement, paid time off and paid volunteer time.

VSECU is an EOE.