Item Processing Technician II- Hybrid Schedule- Sacramento Ca

GENERAL DESCRIPTION:

Provide members and branch/department personnel a high level of service in an efficient and courteous manner. Communicate and interact with members and branch/department personnel to provide assistance on department related processes to ensure credit union strategic goals are met. Perform a wide variety of tasks such as, ATM deposits, Mobile banking, loan and Visa payments, CheckFree/Metavante and/or remittance and transit processing within assigned limits, maintain accurate records and balance each day’s transactions in accordance with established policies and procedures.

TASKS, DUTIES, FUNCTIONS:

• Assist with processing and balancing mailed in deposits and payments
• Maintain a thorough understanding of state and federal laws and regulations related to credit union compliance including bank secrecy and anti-money laundering laws appropriate to the position.
• Process and balance CheckFree/Medavante exceptions. Complete and send all corrections within established timelines.
• Research and respond to member/other department and branch inquiries.
• Complete in depth research relating to outages, member complaints, and other urgent department requests.
• Assist the GL Reconciler in locating general ledger outages.
• Prepare and maintain department statistics and reports.
• Interact with members and other departments on the phone using good member service skills.
• Assist with special projects assigned by management.
• Assist with validation of system upgrades.
• Any related duties assigned.

PHYSICAL SKILLS, ABILITIES, AND EXERTION UTILIZED IN THE PERFORMANCE OF THESE TASKS:

• Effective oral and written communication skills required.
• Must possess sufficient manual dexterity to skillfully operate an on-line computer terminal and other standard office equipment, such as financial calculators, personal computer, facsimile machine and telephone.

ORGANIZATIONAL CONTACTS & RELATIONSHIPS:

• INTERNAL: Branches, Contact Center, other departments
• EXTERNAL: Vendors, Members

QUALIFICATIONS:

• EDUCATION: Successful completion of High School curriculum is required.
• EXPERIENCE: One year or more experience at a financial institution preferred.
• KNOWLEDGE/SKILLS:
• Excellent oral and written communication skills
• Professional member relations skills & telephone etiquette
• Personal computer skills
• Ability to work as part of a team

PHYSICAL REQUIREMENTS:

• Prolonged sitting throughout the workday with occasional mobility required.
• Corrected vision within the normal range.
• Hearing within normal range. A device to enhance hearing will be provided if needed.
• Occasional movements throughout the department daily to interact with staff, accomplish tasks, etc.

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Job Type: Full-time

Pay: $21.00 - $21.50 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) 3% Match
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Ability to Relocate:

• Sacramento, CA 95826: Relocate before starting work (Required)

Work Location: Hybrid remote in Sacramento, CA 95826