ITASM Logistics Associate

SUMMARY: 
Our client is currently seeking a highly motivated ITASM Logistic Associate to join our team onsite at Gigafactory Austin. The ITASM Logistic Associate position within the IT Asset Management team will be the behind-the-scenes support contributing to the success of the IT Operations teams as a whole and whose mission is to optimize the utilization of IT Assets. As the main hardware logistic support, the Associate must have a strong understanding of supply chain flow, excellent communication skills and a customer service mindset as well as experience working in a fast-paced corporate environment. The main task of this position will be to ensure the flow of hardware inventory is constant and to assist in other day-to-day Asset Management activities to support our client's initiatives. 
 
RESPONSIBILITIES:
 

• Partner with other teams to maintain inventory required for daily operations.
• Tracking delivery and receipt of new and existing IT equipment.
• Management, maintenance, and audit of IT hardware inventory levels across multiple stockrooms.
• Facilitate and maintain logistics of IT hardware across several locations 
• Stocking/re-stocking of vending machines with IT equipment.
• Processing equipment returns.
• Properly package, send, and track outgoing shipments.
• Maintaining data integrity/accuracy of asset records in database.
• Documenting and refining IT equipment lifecycle processes.

• Physically able to stand, bend, stoop, climb, reach and lift up to 50 lbs.
• Excellent customer service and communication skills.
• Ability to navigate ambiguity, work independently under pressure, prioritize, and stay focused in a fast-paced environment.
• Excellent attention to detail and process discipline
• Knowledge of or experience with IT Ticketing and Asset Management applications like ServiceNow ITSM, BMC Remedy ITSM or other similar products preferred.
• Proficiency with Microsoft Office Suite.
• General knowledge of the various types of IT hardware.
• Requires 2-4 years of experience in an IT Operations and/or Logistic role.
• Prior Asset Management experience a plus.

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