It Technician

Excellence in IT Support
First Bank Texas is looking for creative, curious, goal oriented, relationship builders to provide excellent internal IT service for Bank staff.

Company Vision
We engage with each other, customers, and our communities to ensure they say “That’s My Bank” for generations.

Position Vision
IT Technicians provide PC support to internal employees, answer questions and resolve issues with hardware, software, cabling issues, switch to panel connectivity. Technicians support new installations and upgrades for both of software and hardware.

Technicians provide monthly reports to Chief Operating Officer and perform other duties as assigned by Chief Operating Officer.

Position Summary
Our Technicians have a passion for building relationships, filling customer needs and delivering excellent customer service.

You will provide great service and accurate processing, while adhering to established Bank policies, procedures, and objectives. Performs any function, within scope of authority and expertise, to provide the highest level of service and responsiveness to customers and co-workers.
Strive for excellence in conducting needs-based conversations to solve problems and identify solutions for customers.

• Ability to answer questions and solves problems on hardware, software and communication related issues.
• Work with third party provider, BankOnIT, to support/troubleshoot LAN/WAN connectivity. including cabling problems and/or switch to patch panel connectivity.
• Provides general PC/Network and printer support to all internal employees
• Supports new installations and upgrades for both hardware and software.
• Prepare reports and other related duties as assigned by Chief Financial Officer.

Desired Qualifications
• At least two (2) years’ related experience in IT Network field
• Ability to work independently and remain on task
• Associates Degree in MIS or business field or equivalent
• Valid driver's license
• Strong attention to detail and communication skills

Equal Employment Opportunity Policy
First Bank Texas provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.