Address
Form of workThe IT Technician III is responsible for providing support of the information systems server and network infrastructure to include but not limited to administration, configuration, physical security, backups, and related database administration in addition to providing on-site support to internal customers as dispatched by the trouble ticket system (for multiple levels of incidents including basic maintenance and high-level troubleshooting) while performing excellent guest service.
- Plans, leads, and administers technology projects, including but not limited to network and systems projects.
- Monitors the Sky River Help Desk queue, taking action on the advanced system or network issues and escalated/high priority incidents while working cooperatively with the IT department, and vendors to facilitate correction of incidents and problems.
- As subject matter expert on the system and network technologies, identifies/troubleshoots issues, sets priorities in incident resolutions, resolves/repairs advanced system/network problems, and makes a recommendation on problem resolution for issues for wide-scale or prevailing/ongoing issues.
- Trains and mentors other IT Technicians on servers, networks, operating systems, property applications, and automation tools. Recommends development paths to Director.
- Facilitates process alignment, implements data center equipment standards, creates standard processes, and installs servers, storage, networking, UPS, and other technology equipment throughout the property.
- Performs troubleshooting and preventive maintenance on servers, network devices, and other infrastructure devices in the data center, IT closets, and across the property. Installs service releases and performs routine maintenance on desktop applications.
- Collects performance data from network devices and system components such as file and print servers, applications servers, storage devices, and other systems in the data center or IT closets, in support of evaluation of incidents and execution of problem resolution; corrects and implements solutions or escalates to IT leadership, as needed
- Creates technical documents, includes procedural and policies; ensures a full set of documentation for all systems and networks are updated and maintained, as required.
- Perform system audits to ensure compliance with regulations.
- Answers inquiries in person and via telephone, e-mail, and voicemail concerning the use of computer hardware and software.
- Updates the shift report on a daily basis to include required information updates and to reflect significant activities that occurred during the shift.
- Promotes and maintains the highest level of customer service to all guests while staying alert to their needs.
- Responds effectively to guest inquiries related to Sky River, providing excellent guest service.
- Resolves guest complaints within scope of authority; otherwise refers the matter to management. Notifies supervisor and/or Security of all unusual events, circumstances, missing items, or alleged theft.
- Performs other duties as assigned.
