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Form of workJob Description
The Technician will support the following locations: Orlando, Winter Haven, Plant City, and Lakeland.
Duties and Responsibilities
- Set up, configure, and install hardware and software solutions.
- Diagnose and resolve technical hardware and software issues.
- Travel to sites to provide hands-on technical support and troubleshooting.
- Respond to issues in a timely and efficient manner.
- Collaborate with the internal IT team, sharing information and escalating more complex issues when necessary.
- Document and track all support activities in a ticketing system.
- Maintains an up-to-date inventory of equipment.
- Provides remote troubleshooting of network, PC, or software issues using remote tools.
- Ensure proper cable management.
- Abide by company policies and procedures.
- Comply with HIPAA regulations.
- Performed other duties as assigned.
Requirements / Education / Licenses
- Two (2) years minimum work experience in an IT-related field.
- Valid driver's license and clean record.
- Reliable transportation and ability to commute to sites as needed.
- Ability to lift and carry heavy equipment as needed.
- Strong knowledge of Microsoft Windows, Apple Mac OS, Office Suite, and Microsoft Active Directory.
- Familiarity with troubleshooting hardware, software, and network issues.
- Proficiency with network concepts (e.g. DNS, DHCP, LAN, WAN, VPN, etc.).
- Relevant certifications (e.g. CompTIA A+, ITF +, Network +, Server +) are a plus.
- Fluent in English and Spanish preferred.
- Excellent communication and customer service skills.
- Strong organizational skills and ability to multi-task effectively.
- Detail-oriented and able to work efficiently in a stressful environment.
- Strong organizational skills and ability to multi-task effectively.
- Strong sense of teamwork and be able to manage a high volume of interpersonal relationships with tact and diplomacy.
- Must be able to work independently and relate well with all levels of individuals within the organization.
- Must be able to follow policies and procedures and work flexible schedule and location.
- Must be able to work with the Practice Management and/or Electronic Health Record System.
- Must be able to complete an Access Application.
At Clinical Care Medical Centers, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and employees without regard to race, color, religion, sex, pregnancy, national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, military and veteran status, and any other characteristic protected by applicable law. Clinical Care Medical Centers believes that diversity and inclusion among our employees is critical to our success as a company. We support an inclusive workplace where employees excel based on personal merit, qualifications, experience, ability, and job performance.
