It Technician

As an IT Technician, you are a member of the EarthSoft IT team helping with both internal corporate IT and EQuIS Online Software-as-a-Service operations. Your tasks will be both reactive (assisting staff with IT hardware/software issues, provisioning/deprovisioning resources, mitigating and documenting operational issues and incidents, etc.) and proactive (planning for future growth, assisting with IT policy definition and adoption, performing disaster recovery tests, advising on information security, etc.). Some activities may require schedule flexibility (e.g., performing certain tasks outside of normal business hours, occasionally being “on call” for urgent issues).

Responsibilities (what you do):

• Troubleshoot hardware/software issues for internal staff including
• Support approved software including EQuIS, Office 365 suite, etc.
• Analyze hardware faults and providing short term workarounds and long-term resolutions
• Analyze User’s local network configuration as it applies to trouble tickets
• Maintain EQuIS Online Azure Implementations
• Maintain up-time and stability of client production systems
• Update EQuIS Enterprise installations with varying client customizations
• Support EarthSoft Software Technologist troubleshooting efforts as the next level of support
• Support Product Development teams
• Support Management, Accounting, and Human Resources teams, as necessary.

This description is not a comprehensive listing of activities, duties or responsibilities that may be required of the employee and other duties, responsibilities and activities may be assigned or may be changed at any time with or without notice.

Requirements (what you need/have):

• Possess the requirements expected of entire company [see company description]
• Ability to research, troubleshoot, and resolve technical problems using a variety of resources and tools
• Strong software application aptitude
• Ability to use critical thinking and creative problem-solving skills
• Ability to use the Microsoft Office Suite of products including Word, Excel, and Outlook
• Basic understanding of EQuIS Software
• Familiarity with how EQuIS is implemented on Azure
• Willingness to learn and apply the learned information to performing assigned tasks. Able to work independently.
• Adaptability
• Ability to manage and prioritize multiple tasks simultaneously, with input from team members and/or Manager as needed
• 5+ years of experience working with a variety of software applications, computer and networking hardware, and/or in the IT industry
• Some flexibility in work schedule by performing certain tasks outside of normal business hours

Compensation: Commensurate upon Experience

Principals only. Recruiters please don’t contact this job poster.

Please, no phone calls about this job!

EarthSoft provides equal employment opportunities to all employees, consultants, agents, and applicants for employment without regard to any legally protected status such as race, color, ancestry, national origin, gender, sexual orientation, marital status, religion, age, disability, gender identity, results of genetic testing, or service in the military. Equal employment opportunity applies to all terms and conditions of employment, including hiring, placement, promotion, termination, layoff, recall, transfer, leave of absence, compensation, and training.

Job Type: Full-time

Pay: From $65,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Experience level:

• 3 years
• 4 years
• 5 years
• 6 years

Schedule:

• 8 hour shift
• On call

Experience:

• Software support: 4 years (Preferred)
• Azure: 4 years (Preferred)
• Software troubleshooting: 4 years (Preferred)

Work Location: Remote