It Systems Technician I

Job Description:The San Diego Rescue Mission is built on beliefs that speak to the heart. We believe this is more than a job, that it's a calling to love our neighbors and those in need the way that Jesus would. In our programs, we create a holistic approach to recovery and rehabilitation while ensuring that our building is a safe haven for men, women and children who have experienced homelessness. The IT Systems Technician I should be someone that has experience and knowledge working in all areas of IT such as systems, network, cyber security, cloud services such as Microsoft 365 and Azure, access control, DVRs, and telephony, needs to have strong people skills and troubleshooting skills, be also well versed on the helpdesk functions helping end users diagnose and troubleshoot all IT related problems, also makes sure internal data is protected and integrity using proper security controls. Be capable of designing and providing training and cyber security such as phishing threats, training on new technologies or implementations such as Microsoft Teams, etc. Key Job Functions: To manage the San Diego Rescue Mission server infrastructureInstall, troubleshoot, remove, update, upgrade physical and virtual servers.Run cables, patch cables, cabling switches, patch panels, and other networking devices. To manage the San Diego Rescue Mission domain and Windows Server 2012+Manage Active DirectoryInstall, remove, configure roles as neededCreate, edit, remove users, and computersCreate, edit, remove, and troubleshoot GPO'sManage WSUSManage Windows Server UpdatesPerform daily backups operations, ensuring all required file systems and system data are successfully backed up to the appropriate media and media is recycled and sent off site as necessary.Manage print/scanner serverManage share drivesManage overall security of all servers and rolesMaintain, upgrade, patch Windows serverMaintain and configure Hyper-V core server and Hyper-VBe able to use PowerShell for automating or creating scripting tasks To manage the San Diego Rescue Mission CCTVManage, install, upgrade, and troubleshoot DVR's and IP camerasHelp deploy and maintain camera feeds serversInstall and configure camera monitoring and recording softwareProvide training and guidance to staff on how to monitor and access camera recordings. To manage the San Diego Rescue Mission Cyber Security systemsInstall, configure, and manage Symantec EndpointInstall, configure and manage Meraki Next Generation firewalls, ATP, Layer 3 and 7 firewall, Access Control, Content Filtering, site to site and client VPNs, Traffic shaping, SD-WAN, Advanced Malware Protection, Intrusion Prevention Systems, and overall network and security settings using Meraki dashboard and equipment.Manage, configure, and troubleshoot Microsoft 365 Defender such as threat prevention and protection policies like phishing, malware, spam, attachments, links, and the overall Defender suite.Be proactive in planning and deploying cybersecurity best practices to maintain a high standard of protection such as pen testing, vulnerability scanning, and take corrective actions. To manage the San Diego Rescue Mission's networkInstall, configure, and troubleshoot network equipment such as switches, routers, access points, cable runs, patch panel, VLAN configurations, and network design. To manage the San Diego Rescue Mission's systemsInstall, configure, and troubleshoot printers and coordinate with vendors for repairs.Build, install, configure, upgrade and troubleshoot desktop and laptop computers (i.e. RAM upgrades, power supplies, cooling fans, changing hard drives, etc.)Install, configure, and troubleshoot software and apps such as Microsoft Edge, Google Chrome, Microsoft 365 apps and other business websites, apps or services used by the Mission.Provide training and guidance to end users. To manage the San Diego Rescue Mission Microsoft 365 Manage, configure, and troubleshoot Excel, Word, Power Point, Teams, Forms, Streams, Yammer, SharePoint, OneDrive, Planner, and all apps included withing the Microsoft 365 service, both local and on the cloud.Be familiar with all the admin center to create and manage users such as the admin center, the exchange admin center, the team's admin center.Manage, and troubleshoot Azure Active directory overall, also be able to implement good practices to manage Microsoft groups and security groups through standard means and dynamic rules.Manage the different Power Platform solutions such as power apps, power automate, power BI and power virtual agents. Support the San Diego Rescue Mission with special projects and tasksAssist with special projects involving communications needs of other mission deparments as neededAssis with sound board and projection during meetings when neededAssist with making sure our T.V.'s cable services and appliances work correctly and support staff when needed.Assist staff with guidance with technical matters with the Mission vendors, such as webmaster, database service providers, hosting services, etc.Assist with telecommunications systems: addition/deletion of user accounts, installation of new phones into voice network, help users with voice mail. (Inter-Tel PBX phone system)Security System: Addition/deletion of card access accounts (AMAG Access Control System) To represent our Mission, Vision, and Values and continue to grow professionally and spirituallyExemplify a Mission-wide perspectiveRemain mindful of the organization's Mission and Vision as a filter for all we doEmbody SDRM's organizational values: Faith, Integrity, Compassion, and ExcellenceIntentionally participate in spiritual disciplines and practices that continue to grow and expand your relationship with Christ Participate in regularly scheduled monthly staff meetings, required in-service, and other trainings (CPR FA/AED and Mental Health FA)Willingly engage to resolve conflicts with co-workers, clients, and community partners as necessaryPerform other job-related duties and responsibilities as may be assigned from time to time Education/CertificationsAssociate's degree preferred (can be waived with acceptable work experience).Must show proof of CompTIA A+ Certification and Comptia Network+ or MSITP Certification (can be waived with acceptable work experience).Desired certifications - A+, Network+, Security+, Ethical White Hacker, Azure Fundamentals, Power Platform Fundamentals Work Experience: Minimum 3 years of work experience as a systems administrator, IT certifications or education a plus Preferred Skills:Extensive knowledge of information technology; considerable knowledge in the following areas: Windows Desktop Operating Systems, data and voice communication systems, office automation systems, local area networks (LAN); working knowledge of client/server network architecture and Internet/Intranet applications, Azure AD, Microsoft 365 cloud services (Outlook, Word, OneDrive, Excel, Microsoft Teams, Microsoft Lists, SharePoint, Planner, etc.), Next Generation Firewall, and Wireless networks.Must be able to install and maintain a variety of desktop operating systems as well as other related hardware; install and maintain desktop software; troubleshoot difficult hardware and software problems; meet project deadlines; describe complex technical systems in non-technical terms.Typing (min 35 wpm); coordinate and/or direct a variety of complex tasks and assignments simultaneously and successfully; exercise good judgment and make sensible decisions; attentive to detail; prioritize effectively; effective oral and written communication skills; eagerness to learn and be trained; work both independently and as part of a team; provide information to public by answering questions and requests; regular, timely attendance. Important NotesPosition Details: This is a full-time hourly (non-exempt) position (40+ hours/week). Pay: The rate of pay for this California-based position is $27.00 per hour. The actual compensation offer will carefully consider a wide range of factors including your skills, qualifications, experience, and location. If your experience looks a little different from what we've listed and you think can bring value to the San Diego Rescue Mission, we would love to learn more about you and encourage you to apply. Benefits and Perks: The San Diego Rescue Mission makes available comprehensive benefits for all full-time employees, including 85%- paid employee medical option (for employee only, dependent coverage is available). Other benefits offered include dental and vision coverage, Hospital Indemnity, Critical Illness and Accident, life insurance, short-term disability, long-term disability, a 401k program with employer match (can participate after 1 year of service), 11 paid holidays, Flexible work hours (position dependent), and paid time off. Hours/Availability - The employee must be able to work evenings, overnights, weekends, and/or holidays as needed. The employee must be on-call or participate in on-call rotation (if available). Dress code: We work in a business casual dress attire environment, with casual-dress Fridays. The dress code does vary by position and department, please consult with your hiring manager to confirm your applicable dress code at the time of hire. Supervisory: No supervisory responsibilities of paid staff. The employee has regular supervision of clients in job training assignments and external volunteers. Travel/Transportation: The employee must travel on a regular (or periodic) basis, as the job requires. The employee must have reliable transportation (public transportation may be acceptable depending on the purpose of travel). If the employee receives authorization to use a Mission vehicle to perform duties, he or she must present a current California driver's license and good driving record in order to be placed on the Mission's insurance policy. Physical Requirements: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; sit; walk; use hands to finger, handle or feel; and reach with hands and arms. The employee is regularly required to push, move, lift or otherwise bear a minimum of 30lbs. Applications may include but are not limited to repetitive work using a computer keyboard, mouse and headphones while sitting and/or standing at an assigned work desk area. The employee may be required to drive vehicles, trucks, forklifts and other equipment as needed (current licenses would be required). All openings are subject to change without notice, due to the volume of applications/resumes received, we are unable to respond to status inquiries. Please be assured that your information is being properly handled and forwarded to the appropriate hiring staff. If your skills and qualifications meet the needs of the job, you will be contacted EEO StatementSan Diego Rescue Mission is committed to providing equal employment opportunities to all employees, applicants, unpaid interns, and volunteers without regard to actual or perceived: race (including hair texture or protected hairstyles, e.g. braids, locks, and twists), color, national origin (including language use restrictions), ancestry, citizenship, disability (mental and physical) including HIV and AIDS, medical condition (including cancer and genetic characteristics), genetic information, marital status, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender, gender identity, gender expression, age (40 years and over), sexual orientation, veteran and/or military status, family and medical leave status, domestic violence victim status, political affiliation, and any other status protected by federal, state, or local law. Background Check DisclaimerSDRM conducts background checks in compliance with applicable federal and state laws, including the Fair Credit Reporting Act, the California Investigative Consumer Reporting Agencies Act, and the California Consumer Credit Reporting Agencies Act. If you accept a position with SDRM, as part of your conditional offer of employment, you will be asked to submit to a virtual background check AND a California Livescan Fingerprint.You will be provided the following notifications as an example:1. You will be provided with appropriate written notice of the company's intention to obtain information by way of a background check and will give applicants and employees the opportunity to obtain a free copy of any report obtained.2. Applicants and employees will be asked to authorize a background check before such check is performed. Drug Screen Disclaimer SDRM is a Nonprofit Religious Organization and as such, we require all employees to submit to our drug screen as a condition of employment once they have accepted a position with SDRM. Because of our religious affiliation, we do not allow employees to use or consume recreational or medicinal marijuana, along with all other federally recognized substances. You will be notified prior to any employment decisions if your drug screen is returned with negative findings. Refusal to submit to testing will result in disqualification of further employment consideration. E-VERIFY StatementSan Diego Rescue Mission participates in E-Verify. We will provide the Social Security Administration, and if necessary, the Department of Homeland Security, with information from each new employee's Form I-9 to confirm work authorization. Please note that we do not use this information to pre-screen job applicants.Job Posted by ApplicantPro