It Systems Specialist

OBJECTIVE:

Deliver the best solution to our customers' by accurately assessing their needs and presenting the most effective technology direction.

CORE RESPONSIBILITIES include, but are not limited to the following:

• Sales Support: Be the professional technology advisor by assessing customer needs and recommending solutions. Recommendations may include all of the following customer deliverables: Technology assessments, needs analysis, technology roadmaps, best practice documents, etc.
• Presentations: Effectively and professionally demonstrate solutions and recommendations. Communicate ideas to large groups of customers in a variety of settings.
• Designs: Design systems that best fit the customers' needs independent of price. Be able to communicate the features, benefits, and business value of your solution.
• Quotes: Provides quotes for services that are accurate, timely, and with appropriate detail to effectively present our solution to the customer.
• Job Files: Produce detailed and accurate project documentation that permits the Operations team to successfully implement the project.
• Training: Maintain knowledge of your industry/technology. Achieve and maintain required industry certifications in accordance with CEC policy.
• Field Support: Support customer networks locally and remotely, Advanced Wireless and Wired network troubleshooting.
• Other duties as assigned.

POSITION RESULTS DESCRIPTION

• Quoting Efficiency - >35%
• Overages - <5%
• Billable hours - > 40%

SUPERVISORY RESPONSIBILITIES

None

MINIMUM QUALIFICATIONS:

• Understanding of diverse infrastructure components and the ability to troubleshoot in those environments.
• Experience with cloud and data center storage.
• Experience with cyber security.
• Hands on experience with LAN/WAN/Wireless LAN, including configuration, troubleshooting and documentation.
• Hands on experience with IP subnetting, switching, and routing.
• Hands on experience with wireless LAN protocols.
• Working knowledge of Wide Area Network connectivity protocols.
• Working knowledge of DNS, Active Directory.
• Must have a valid driver's license.

PERSONAL ATTRIBUTES:

• Strong interpersonal skills, ability to communicate and lead well at all levels of the organization and with staff at remote locations essential.
• Strong problem solving and creative skills and the ability to exercise sound judgment and make decisions based on accurate and timely analyses.
• Excellent Presentation Skills, large and small groups
• High level of integrity and dependability with a strong sense of urgency and results-orientation.

PHYSICAL, MENTAL AND ENVIRONMENTAL REQUIREMENTS:

• Ability to define problems collects data, establish facts and draw valid conclusions.
• The duties of this job require the employee to effectively talk and hear English language communications.
• The employee is required to stand, walk, climb, sit and use hands and fingers.
• Some light lifting of objects is required.
• Reaching, grasping and carrying activities also required.
• Specific vision abilities required by this job include close vision, distance vision, color vision, depth perception and the ability to adjust focus.
• Above average intellectual ability and excellent judgment are needed to deal effectively with a wide range of problem solving and trouble shooting activities.
• This job is primarily located in a private office.
• The noise level in the work environment is usually moderate.
• Although most work is performed inside, occasional outside activities are subject to seasonal temperature fluctuations.

"Essential duties and responsibilities" describe those functions considered to be essential to the performance of the job. All requirements may be modified to reasonably accommodate individuals with disabilities.

Communications Engineering Company is an Equal Opportunity/Affirmative Action Employer. We are committed to achieving and maintaining a diverse workforce. Qualified females, minorities, veterans and disabled individuals are encouraged to apply.