It Systems Engineer

ABOUT US

A Specialty Path to Good Health

Upperline Health is the nation’s largest provider dedicated to lower extremity, wound and vascular care. Founded in 2017 with the ambitious goal of changing specialty care, Upperline Health delivers a more efficient path for patients to receive consistent and effective treatment for chronic illnesses.

Triage is temporary.

Treatment is transformative.

Upperline Health providers coordinate patients’ care among a team of specialists – physicians, advanced practice providers, care navigators, pharmacists, dieticians, and social workers for integrated treatment that addresses patients’ immediate and long-term health needs.

We put patients at the center of value-based care.

ABOUT THE IT SYSTEMS ENGINEER - HEALTHCARE
Upperline Health is seeking a highly motivated and experienced IT Systems Engineer to join our growing IT team. In this role, you will play a key role in supporting our critical healthcare systems and ensuring their reliability, performance, and security. Upperline is looking for strong performers who are self-starters, problem solvers, have exceptional attention to detail, and who are eager to tackle problems and tasks, both big and small. You should have the ability to adapt and thrive in a fast-changing growth environment.

What You’ll Do

• Design, implement and manage Windows and Linux systems and Azure cloud environments for our healthcare organization.
• Lead Microsoft 365 administration, migration initiatives, and tenant-to-tenant transitions.
• Provide excellent technical support to clinics, doctors, and nurses.
• Migrate legacy EMR systems and on-prem data centers to standard and cloud services.
• Maintain cybersecurity protections adhering to healthcare compliance regulations.
• Identify and remediate system vulnerabilities and risk assessments.
• Troubleshoot and resolve minor to major hardware, software, and networking issues.
• Identify process improvement opportunities across the organization leveraging technology systems and solutions.
• Maintain inventory requirements for all end user devices.
• Assist in identifying resolution gaps within technology.
• Support and maintain effective relationships with multiple levels throughout the organization.
• Act as a primary contributor or manager on projects and special assignments.
• Maintain and create company knowledge base articles.
• Work with external vendors or contractors (existing and new) with limited supervision.
• Develop technical training content and present to team members across the organization.
• Document IT processes, procedures and infrastructure through PowerShell/Python scripts.
• Research latest healthcare technologies and trends in cloud, networking, and security.

Qualifications of the IT Systems Engineer

• 2+ years in healthcare IT administration, preferably in a clinic/hospital environment; Microsoft certifications highly preferred.
• Strong administration and troubleshooting experience with healthcare IT systems - EMRs, PACs, telehealth platforms, etc.
• 2+ years administering Microsoft Azure environments.
• Expert in Microsoft 365 administration and migration tasks.
• Extensive experience porting email platforms, networks, and hardware.
• Expertise in Azure AD, SQL, PowerShell, and Python scripting.
• Exceptional customer support mentality with some help desk exposure.
• Creative problem-solver who takes initiative and works independently.
• Passion for staying on top of healthcare IT/security innovations.
• Multi-year experience managing ticketing systems and workflow management
• Experience with:
  • Supporting remote users
  • Mobile Device Management (MDM) applications (Meraki, Jamf, & InTune)
  • Maintaining and monitoring enterprise level security patching
  • Popular project management methodologies (Agile, Waterfall, ITIL)
  • Working in a hybrid environment of on-premises and cloud-based systems
• Senior experience with:
  • Multiple operating systems (Windows, iOS, OSx, Android, Linux)
  • Microsoft Endpoint Manager leveraging AutoPilot and other advanced features
  • API Integrations across multiple products & platforms
• Ability to work a flexible schedule as needed, which could include working after or before business hours.
• Project Management experience is a plus.

BENEFITS
Competitive benefit options include comprehensive medical, dental and vision plans, 401K (matching), PTO and parental leave.

COMPENSATION
Compensation is commensurate to compensation for similar positions in the region and based on prior training and experience.

Job Type: Full-time

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