It Systems Administrator

Company Overview

Core Bank is an accomplished Community Bank located in the Greater Omaha, NE, Kansas City, KS, and Mesa, AZ areas. We are not a mere collection of buildings or a place just to work or manage money; we are a community of friends, neighbors and partners in making life just a little bit better. Our culture - what we call our Recipe for Awesome - creates an environment that's a great place to bank - and a great place to work. It ensures we grow together, learn together, and have fun doing it.

At Core Bank, our Purpose is to Build Better. If you want to help us build something remarkable, then we'd love to get to know you. To learn more about what makes us - us, explore www.corebankcareers.com.

Job Summary

Core Bank is looking for an IT Systems Administrator to join our team! This individual will be accountable for configuration, maintenance, operations, and troubleshooting of the company's hardware, software, and systems. Ensures that operating systems, hardware, software systems and related operating procedures are updated to meet organizational needs.

The IT Systems Administrator's responsibilities are to:

1. Adhere to information security policies and promote information security within IT and among Core Bank.
2. Support and promote the use of governance processes, including incident, problem, change, release, and configuration management.
3. Perform analysis of system needs; contribute, coordinate, and facilitate the design, architecture, integration, and installation of products and services.
4. Ensure servers, workstations, peripherals, communications devices, and operating system/application software are properly configured for network operation, are on-line and are available to internal customers.
5. Maintain inventory of servers, workstations, peripherals, communications devices, and operating system/application software.
6. Work and troubleshoot assigned incidents daily to find resolution within the established service quality standard time frames.
7. Submit change orders for all changes made to network systems and actively work assigned tasks to complete change orders in a timely manner.
8. Participate and contribute to identifying standards, tools, and methods that IT should follow for proper internal control and governance processes.
9. Define, plan for and track end of life for various PC groups. Includes performing yearly audits to identify potential replacements. Collect PC's that have reached end of life and have been replaced. Sterilize and securely destroy hard drives.
10. Assist with defining standard PC Configurations and assume responsibility for image definition and creation. All images are kept up to date with the newest patches and software. Assume overall responsibility for staging PC's and preparing them for deployment. Asset tracking database is updated on a daily basis to reflect additions, deletions, or changes in PC inventory.
11. Provide 1st line troubleshooting of Alarm and security systems and escalate items to the vendor as appropriate while tracking issues to resolution.
12. Participate in new application on-boarding by participating in the process of screening vendors, implementing prerequisites, and assisting with performance testing.
13. Assist with support and maintenance of phone system including administration and configuration.
14. Assist with server and firewall maintenance, patching, and upgrades.
15. Liaison to external vendors to include entering statements into accounting system.
16. Must comply with all company policies and procedures, applicable laws and regulations.
17. Attitude is taken that users of technology are actually customers of the IT department, and that the utmost priority is to promptly serve these customers, treating them as customer, being tactful and considerate and working as a team; while still maintaining security and regulatory compliance.
18. Participate in on-call rotation, providing off hours support as required.
19. Works independently without daily supervision of tasks.
20. Adapt to changing priorities and responsibilities. Able to adjust personal style to changing environment. Maintains focus and intensity, and remains calm, optimistic and persistent even under adversity.
21. Document any new process or findings in the Team's knowledge base.
22. Willing to stay and complete work when needed even when beyond normal work hours.
23. Maintain strict confidentiality in all aspects of support, especially while handling sensitive and highly personal information and data for employees and the organization.
24. Regular attendance is required.
25. Other activities, duties or responsibilities that are required of the employee may be assigned.

Education and Experience

• Bachelor's degree in information technology, computer science, computer engineering or related field is required
• Four or more years of progressive Information Technology experience
• Systems administration experience preferred
• Experience with Microsoft products and operation systems, Citrix, VPN, remote setups and deployments
• Experience with mobility management, Exchange, Active Directory, Office 365 and wireless solutions
• Firewall configuration and troubleshooting experience preferred

Required Skills/Abilities/Knowledge

• Ability to analyze technical problems, determine root cause, and develop remediation strategies for permanent resolution
• Excellent listening, verbal and written communication skills
• Ability to adapt to changing priorities
• Ability to effectively work with individuals at all levels within the company

Core Bank is an equal opportunity employer and prohibits discrimination and harassment of any type for all employees and qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic protected by federal, state, or local laws.