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Form of workJob Description
Job Description:
Responsibilities:
Responsibilities:
- Establishment of Transition and Transformation management processes. Creating/maintaining a reference and standards document.
- Establishing Platform templates supporting key dimensions (availability, security, performance, events monitoring, etc).
- Participation in architecture initiatives, building roadmaps for continuous modernization of Enterprise Application platforms.
- Implement infrastructure solutions per reference architecture, contractual, and security requirements.
- Ensure that all Infrastructure issues, delays, or client concerns are resolved on a timely basis or escalated to upper management.
- Act as SME between IT Service Provider and Application / Business units.
- Standard Operating Procedures for daily interaction with IT implementation partners.
- Participate during Incident resolution and RCA.
- Subject matter expert for applications, business functions, and active liaison resources between the business community including communications, planning, and execution.
- Maintain individual expertise by staying abreast of industry trends, reviewing industry publications, emerging trends, and compliance.
- Help create and maintain disaster recovery processes and technology.
- Review/modernize/modify configuration, installation, maintenance, and backup processes for data protection.
- 10+ years of overall IT / technical services experience with a Bachelor s degree in Computer Science or a related field of Information Technology.
- Platform and Infrastructure Architecture experience Cloud, Hybrid, and Private hosting.
- Excellent understanding of ITIL processes, IT systems infrastructure, and best practices.
- Project management experience in an infrastructure-oriented environment.
- Capable of working in a growth-oriented environment, with the ability to manage and prioritize multiple concurrent requests, projects, and responsibilities.
- Proven track record of leveraging vendor and consultant expertise for IT project delivery and support.
- Strong analytical, problem, and judgment skills.
- Leadership and Customer-facing skills.
- Excellent Verbal and Written Communication skills.
- Compute and Networking (LAN, WAN, WLAN).
- Storage (SAN) and Backup.
- Virtualization (Server and Storage), Public, Hybrid, and Private clouds.
- Web Technology (Web Servers, Application Servers, Load Balancers).
- Security technology and processes - e.g. firewalls, intrusion prevention, compliance monitoring, vulnerability management.
- Business Continuity and Disaster Recovery Planning.
- Capacity Planning.
- High Availability.
- Well-versed with Infrastructure financial operations.
- Cloud Microsoft Azure, AWS, GCP or Oracle Cloud.
- Cisco UCS.
- Microsoft Windows and Linux Operating Systems.
- Cisco Network Gear.
- EMC/3-PAR.
- VMware / Oracle Virtualization.
- Veeam / Symantec NetBackup.
- VCP3/VCP4 certification.
- ITIL V3 Certification.
- MCSE, CISSP, CISA or CISM is a plus.
