Address
Form of workJob Description
Description
Responsibilities include:
- Provide active onsite operations, monitoring, and troubleshooting of IT systems and subsystems via various tools to support enterprise services to worldwide customer base.
- Familiarity with Organizational Messaging system (OMS) formerly (Autodin), servicing D.O.D, Government, and contractor agencies.
- Through the use of various IT tools members are expected to identify performance issue, isolate fault(s), correct fault(s), and escalate, when necessary, within Service Level Agreements.
- Must be detail oriented and document all worked performed via appropriate ticketing/tracking system.
- Collaborate closely with customers, other teams, and management to resolve incident(s) via verbal and written communications while providing regular updates until incident(s) are resolved.
- Must be able to provide summary reports to both technical and non-technical individuals that address identification of the incident(s), steps taken resolve incident(s), and root cause of incident(s).
- Must be proficient with Microsoft Office Suite.
- Perform Administrator functions, including creation, modification, and deletion of accounts across various systems.
- Perform workstation and server patching and other duties as they apply to supporting Tier III initiatives.
Shift Schedule available.
7 a.m.-7 p.m. Sunday –Tuesday and every other Wednesday
Qualifications
Required:
- Bachelor’s degree in Computer Science or related IT or technical field and 2+ years experience.
- Active TS clearance.
- Active DoD 8140 IAT Level II cyber certification or better.
- Minimum 1 Year experience in Tier II / III Support operations.
- Proficiency with Monitoring, Ticketing, Troubleshooting, and Reporting tools.
- Hands on experience with Server Administrations including virtualization.
- Commitment to adapting and adhering to best practices.
- Attention to detail and professionalism.
Desired:
- Experience with Organizational Messaging Systems (OMS) and subsystems including AMHS,ECGS,ITS, and MCS.
- Hands-on experience with VMWare, SCOM, Remedy and Splunk.
- Active DoD 8140 IAT Level III certification
Covid Policy: SAIC does not require COVID-19 vaccinations or boosters. Customer site vaccination requirements must be followed when work is performed at a customer site.
Overview
SAIC® is a premier Fortune 500® technology integrator driving our nation's technology transformation. Our robust portfolio of offerings across the defense, space, civilian, and intelligence markets includes secure high-end solutions in engineering, digital, artificial intelligence and mission solutions. Using our expertise and understanding of existing and emerging technologies, we integrate the best components from our own portfolio and our partner ecosystem to deliver innovative, effective and efficient solutions that are critical to achieving our customers' missions.
We are approximately 24,000 strong; driven by mission, united by purpose, and inspired by opportunities. SAIC is an Equal Opportunity Employer, fostering a culture of diversity, equity, and inclusion, which is core to our values and important to attract and retain exceptional talent. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $6.9 billion. For more information, visit saic.com. For ongoing news, please visit our newsroom.
