It Support Specilist

Role is 5 days a week onsite in Carlsbad, CA

This role serves typical service desk functions for internal employees. It is a mix of helpdesk, in person, remote and walk-up support. Role will be predominantly ticket resolution. Owning each ticket from creation to resolution or escalation. ~50 tickets are generated per day. Current team of two is closing more than that per day. 450 employees, mix of Windows and Apple projects, 60/40 Mac to PC today. Windows 10 is phasing out to Windows 11, macOS is current. Zendesk for remote support, Jira for ticketing system. O365, ERP systems is Microsoft Dynamics based. Retail Technology is handled by a different team.

Very interpersonal company. They want friendly driven people who are helpful, confident, not arrogant, who work hard for a common goal. A strong sense of ownership is required. Strong initiative is a must, but most important to Alex is a person who knows when they need to ask for help. Retail experience is favorable, but not required.

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.