Address
SalaryLife is short. Work someplace awesome. Apply today to join our Leadership Team!
IT Support Specialist (Helpdesk II)
This Tier II, hybrid position will work alongside IT Directors and report directly to the VP of Information Technology, providing direct and indirect support to corporate team members and restaurants. The right candidate will be a quick learner, natural problem solver, and demonstrate the ability to identify new processes and procedures for automating tasks and creating efficiencies. There will be ample opportunity to earn increasing levels of responsibility in the areas of Project Management, System Administration, Data Security, Solution Design, and Vendor Management. Work from home two days/ week following the first 60 days of employment.
What's in it for you:
- Benefit Package
- Medical, dental and vision insurance
- Health Savings Account option – including company HSA contribution
- Flexible Spending Accounts
- Employee Assistance Program
- Company provided Short Term Disability Insurance
- Company provided Long Term Disability Insurance
- Paid Time Off
- Voluntary benefits – LifeLock Protection, Pet Insurance, Accident and Critical Illness offerings
- Opportunities for Growth and Advancement
- Referral Bonus Program
- Discounts on Food, Beverage and Activities
- Compensation $40k to $60k
What you’ll be doing:
- Work with 3rd party support group to monitor and manage support tickets related to end user computer issues (computers, printers, email, and system access), and restaurant system issues related to POS, AV, Wifi, network, telecom, internet, and security.
- Escalate tickets with vendors as necessary, update support documentation, and processes.
- Work with 3rd party vendor to manage support requests for new hardware by requesting quotes, confirming pre-provisioning requirements, and coordinating final setup and onboarding for end users.
- Perform special projects as necessary to support IT initiatives.
- Conduct regular system user audits, provision/de-provision users as necessary.
- Be on call for after-hours support.
- Manage POS database changes (as experience and skill level permits).
What we’re looking for:
- Proven experience supporting computer end users, experience with both Windows and Apple operating systems.
- Ability to troubleshoot problems in a methodical and thorough manner.
- Preferred experience maintaining some or all of the following: servers, network infrastructure, firewalls and end user computer systems, POS.
- High touch, proactive customer service mentality.
- Ability to communicate technical issues and their resolution to non-technical staff.
- Prefer individuals with experience supporting hospitality centric systems and applications.
- 2 years of experience with help desk/IT support.
- Bachelor’s degree in computer sciences or equivalent certifications is preferred.
- Willingness to travel up to 25%
Follow us @punchbowlsocial or check us out at punchbowlsocial.com
#MB
We are an Equal Opportunity Employer and do not discriminate in hiring or employment on the basis of race, color, creed, religion, sex, sexual orientation, national origin, citizenship status, ancestry, age, marital or veteran status, physical or mental disability, arrest record, genetic information or any other characteristic protected by applicable federal, state and local laws.
