It Support Specialist

Universal Engineering Sciences is looking to fill an IT Support Specialist position in the Western Region. As part of a US-wide technical support team, this hands-on position is an escalation point for the Tier 1 Service Desk. You will analyze, triage, and manage service requests, and incident tickets, to keep our colleagues across the nation operating smoothly. You will resolve problems of varying complexity, manage multiple tasks, participate in IT projects, and generate innovative solutions to technical problems, with strong collaboration from your peers.

Based out of our Reno or Sacramento Office, you will schedule regular visits, and attend to any immediate or emergency issues in the region when necessary.

Travel is required >15%.

Job Responsibilities:

• Answer to internal customer needs via IT ticketing system
• Always provide superior customer service
• Install, configure, maintain, and support systems of varying levels of complexity for end-users.
• Work with Vendors to solve issues of varying complexity
• Provide advice and basic technical training to end users
• Produce SOP (Standard Operating Procedure) documentation for both IT team and end users.
• Participate in the review, evaluation, and recommendation of solutions relating to hardware and software solutions for internal customers
• Maintain records for network users, security, hardware inventory, and licenses
• Analyze and solve problems of low and medium complexity on computer applications and systems for end-users and staff across the country
• Provide a wide range of in-depth technical assistance to departmental users and/or support staff
• Maintain a broad knowledge of technology, equipment, and/or systems
• Knowledge of mainstream mobile device platforms: Android and iOS

Required Qualifications:

• 4 years or more of technical support experience
• Experience with the following: Active Directory, Email management (Outlook\O365) and associated Microsoft applications. Phone systems - including cloud-hosted voice, collaboration technologies including Teams, Zoom,
• PC/laptop hardware support, imaging/scanning/MFD devices
• Cybersecurity awareness and best-practices
• Ability to collaborate with and mentor those around you
• Understanding business and technology needs
• Experience with ServiceNow or Connectwise

Preferred Qualifications:

• Experience working within the ITIL framework
• Experience working on servers and network infrastructure
• Excellent Problem Solving and Analytical Skills
• A good understanding of LAN/WAN technology
• Formally trained and/or certified in IT diagnosis and repair
• Experience in the AEC industry

About UES

Universal Engineering Sciences (UES) is a national leader in Geotechnical Engineering, Construction Materials Testing and Inspection, Building Code Compliance, Environmental Consulting, Occupational Health & Safety, Virtual Design Consulting, and Building Envelope. With over 3,400 team members across 70+ branches in the United States, UES provides essential engineering services to some of the most prominent and significant projects in the country. As the #1 fastest growing AEC firm on The Zweig Group's Hot Firm list in 2021 and 2022, UES is poised to lead our industry into the future.

Our Team Members

Our team members bring unique skill sets, licenses and certifications, and experience to our firm, which diversifies our team and allows us to provide a wide variety of services uniquely grounded in excellence. Our team STRIVES to uphold our core values of safety, teamwork, responsiveness, integrity, value, and excellence to ensure we meet client expectations, support our communities, and build a strong, reliable team. Our UES team members are kind, passionate, and driven, which creates collaborative workspaces and a sense of camaraderie among our team members. At UES, we are eager to hire, teach, and train the next generation of industry leaders and learn from the expertise of each team member who walks through our doors. To learn more about UES, visit teamues.com

Our Benefits

We understand that our team members are the glue that holds our business together. We value the individual contributions of each person, and we show this by offering comprehensive benefits, including medical insurance options, PTO, paid holidays, tuition reimbursement, and so much more. If you have additional questions about our benefits, please contact our Recruitment team at westcareers@teamues.com

Check out our website: UES

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EEO/AA/Disability/Veteran Universal Engineering Sciences is a Drug-Free Workplace. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.