It Support Specialist Level 2

We are seeking an IT Support Specialist Level 2 to join our team! You will resolve computer-related issues for your clients.

Responsibilities:

• Provide technical assistance with computer hardware and software
• Resolve issues for clients via phone, in person, or electronically
• Recommend hardware and software improvements
• Track customer issues and resolutions

Qualifications:

• Previous experience in IT, customer service, or other related fields
• Server Technician
• Ability to build rapport with clients
• Strong troubleshooting and critical thinking skills
• Positive and professional demeanor
• 5 years experience
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