It Support Specialist

DESCRIPTION

Position Overview: As an IT Support Specialist at Royal Paper, you will play a key role in delivering excellent technical support to our clients and ensuring that their IT systems and infrastructure run smoothly. You will work closely with end-users, resolve technical issues, and contribute to the overall success of our IT support team.

RESPONSIBILITIES

· Technical Support: Provide hands-on technical support to end-users via phone, email, or in person, addressing hardware, software, and network-related issues.

· Troubleshooting: Diagnose and resolve technical problems by researching, testing, and implementing solutions in a timely and efficient manner. Proactively identify and mitigate potential future problems.

· Hardware and Software Maintenance: Assist in the installation, configuration, and maintenance of hardware and software components, including workstations, printers, and operating systems.

· User Training: Educate end-users on basic software and hardware operations to enhance their understanding and self-sufficiency.

· User Account Management: Manage user accounts, including onboarding and offboarding processes, password resets, and access permissions.

· Documentation: Maintain accurate and up-to-date documentation of technical issues, solutions, and IT procedures in a centralized system.

· Collaboration: Collaborate with the IT team to ensure seamless operations and help implement IT projects as needed.

· Inventory Management: Monitor and manage IT inventory, ensuring that equipment and supplies are properly maintained and available when needed.

· Website/Intranet Management: maintain internal support portals by updating them with informative articles and relevant content, ensuring our team members have access to the latest insights and resources.

QUALIFICATIONS

· Education: Associate degree or equivalent certification in Information Technology, Computer Science, or a related field. Relevant experience may be a substitute for this requirement.

· Experience: Minimum of 2 years of experience in IT support or a related field.

· Technical Skills: Proficiency in troubleshooting hardware and software issues, with experience in Windows environments. Sage ERP and/or QuickBase experience is a plus.

· Customer Service: Excellent customer service and interpersonal skills, with the ability to communicate technical information in a user-friendly manner.

· Problem-Solving: Strong problem-solving skills and the ability to adapt to various technical challenges.

· Web Design Skills: foundational understanding of web design principles is advantageous, enabling the effective enhancement of our internal support sites and user interfaces

· Certifications: IT certifications, such as CompTIA A+, CompTIA Network+, or similar, are a plus.

· Team Player: Ability to work effectively and independently when required.

Royal Paper is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by law. Employer participates in E-Verify per state law. This is a Drug Free work environment. Must pass all pre-hiring drug and background checks abide by all Plant and Safety Rules.

Job Type: Full-time

Pay: $38,000.00 - $45,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Ability to Relocate:

• Duncan, SC: Relocate before starting work (Required)

Work Location: In person