It Support Specialist Ii

Responsible for the day-to-day operations, including support and maintenance, related to the PC and computing environment for the assigned division. Also responsible for recommending, installing, and configuring PC, phones and related equipment onto the network.

Essential Functions:

• Provides personal computer installation, maintenance, and support.
• Provides PC and software support and maintenance.
• Travels on-site to branches in respective division, as needed.
• Assists in preparation of new division branch openings.
• Provides support as needed to maintain inventory of computer related equipment located in the division.
• Assists in local network equipment and telephone support.
• Opens and works support tickets.
• Maintains effective communication with other internal IT teams.
• Travels on company business
• Maintains good punctuality and attendance to work.
• Follows Bank policy, procedures and guidelines.
• Performs other duties as assigned.

Knowledge, Skills & Abilities:

• Advanced knowledge of TCP/IP networking, PC Hardware, and Laser Printers.
• Advanced knowledge of Active Directory.
• Ability to learn other computer software and hardware.
• Ability to lift computer equipment with or without accommodation.
• Ability to climb ladders, crawl under desks or reach to install network equipment with or without accommodation.
• Ability to sit at a desk for extended periods.
• Ability to communicate effectively both verbally and in writing.
• Ability to travel to other branches in the division.
• Ability to work effectively and demonstrate flexibility in a continually changing environment.
• Ability to demonstrate effective customer service skills.
• Ability to maintain attention to detail.
• Ability to demonstrate effective time management skills.
• Skill in using computer and Microsoft Office, including Word, Excel and Outlook.

Equipment Used in Job Performance/Working Environment:

• Computer
• Telephone
• Multi-function device

Major Job Demands (Physical/Mental):

• Decision-making
• Problem-solving

Note: This description is not an exhaustive list of all job functions, duties, skills and job standards required. Other job functions, duties, skills, and standards may be added. Management reserves the right to add or change the job requirements at any time.

Position Requirements:

Basic Qualifications:

• High school diploma or equivalent required.
• Minimum of one (1) year experience with MS Office programs, TCP/IP networking, PC hardware, and laser printers.
• Valid driver’s license and a good driving record.