It Support Specialist

IT Support Specialist

Requirements:

• Associate / Bachelor’s Degree or Technical Degree
• 2+ year workstation, server and network support experience
• Ability to take ownership of tasks and ensure complete resolution
• Articulate technical information and convey to non-technical people
• Passionate about delivering excellent customer service
• Attention to detail while performing technically detailed tasks
• Ability to deal effectively with stressful situations
• Ability and willingness to recognize when it is necessary to escalate
• Learn new technologies through self-study materials and intuition
• Self-motivation and ability to learn new skills quickly
• Excellent written and oral communication skills

Other Preferred Technical Knowledge:

• Understanding of TCP/IP and troubleshooting Internet connectivity
• Experience with routers and firewalls
• Experience with Remote Desktop Services
• Understanding of relationship between switches, patch panels and connecting nodes to a network
• Understanding of DNS services

Successful candidates will have experience with the following technologies:

• Workstations - Experience required with Windows 7 /10 /11.
• Servers – Experience with Windows Server Operating Systems
• Troubleshooting and configuration of standard POP, SMTP & Exchange clients.
• Installation, configuration, troubleshooting and customization of MS Office Suite and Microsoft 365 applications per customer's references
• Knowledge and ability with remote support methods
• Knowledge of common protocols and client connection methods
• Network Server - Experience with Windows Server 2019.
• Installation, configuration and troubleshooting server and network.
• Support and administer file, print, remote access, and network services
• Basic administration, including add/remove users and groups, configure file permissions, check event logs, configure and restore from backup
• Basic administration of enterprise e-mail application, including add/remove users and groups, configure security permissions, forward mail to other accounts, and add aliases

• Experience with creating and managing SSL certificates

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Health insurance
• Paid time off
• Professional development assistance
• Retirement plan

Compensation package:

• Bonus opportunities

Experience level:

• 1 year

Schedule:

• 8 hour shift
• Monday to Friday

Experience:

• Customer service: 1 year (Preferred)
• IT support: 1 year (Required)

Work Location: In person