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SalaryPay: $23.95 an hour | This position will travel between the Idabel and Broken Bow Health Clinics.
Job Purpose or Objective(s): The IT Support Specialist's role is to ensure proper computer operations so that end users can accomplish organizational tasks. This includes receiving, prioritizing, documenting and resolving end user help requests.
Primary Tasks:
- Prioritize incoming work orders and assess situations for appropriate response: seek clarification if work is not clear.
- Apply IT principles, methods, and practices in the customer service area to resolve issues and requests.
- Identify and learn appropriate software and hardware used and supported by our organization.
- Perform hands-on fixes at the desktop level, including installing and upgrading software, implementing file backups, and configuring systems.
- Field incoming requests from end users via both telephone and work orders
- Document all relevant end user identification information, including name, department, contact information, and nature of problem or request.
- Troubleshoot Windows/MAC Operating Systems and Microsoft 0365 applications.
- Provide resolution of problems or escalation on behalf of customer to appropriate technical personnel.
- Perform other tasks and projects as assigned.
Required Education, Skills and Experience:
MINIMUM
- High School Diploma or equivalent
- Technical training in help desk support, support technician, or help desk technician
- Knowledge of basic computer hardware, including PC, servers, switches, and routers
- Knowledge of desktop and server operating systems, including Windows 7/10, Server 2008/2012
- 1+ years related work experience
You will report to IT Support Supervisor.
About the Choctaw NationThe Choctaw Nation is the third-largest Indian nation in the United States, with over 200,000 tribal members and more than 11,000 employees. The first tribe over the Trail of Tears, historic boundaries are in the southeast corner of Oklahoma. The Choctaw Nation's vision, "Living out the Chahta Spirit of faith, family and culture," is evident as it continues to focus on providing opportunities for growth and prosperity.
Benefits- Free gym membership
- Free access to employee health clinic
- Free lunch for casino & resort associates
- Earned wages access once per week
- Pet insurance
- Paid vacation / sick time
- Medical / Dental / Vision
- 401(K) with company match
- College tuition reimbursement
- Short-term disability, long-term disability, and family leave
- Employee assistance program
- Employee prescription program
- CNO Paid Life Insurance
- Teladoc
- On Site Dental Clinics (Jet Dental)
- On Site Mammogram Services
- Free diabetes and hypertension monitoring benefit (Livongo)
- Accolade- Concierge Benefits Program
- Wellness Program that equals savings on health insurance cost (Virgin Pulse)
- Maternity Care Program
- (Benefits provided by the Choctaw Nation are based on employment classification)
- Choctaw Nation of Oklahoma received recognition as one of six Best Places to Work in the United States as selected by HRDUS
- Choctaw Casinos & Resorts received recognition from Forbes as a Best Employer for Diversity in the Travel & Leisure category.
- Forbes also recognized the Choctaw Casino and Resorts as one of America's Best Employers for New Graduates .
