It Support Specialist

Pay $18.00 to $21.00 /hour  Depending on Experience

 

Company Benefits

• $0.75/gal Discount at our Gas Station!!!
• Deeply discounted bus tickets from Colorado Springs, Woodland Park and Pueblo
• Health
• Dental
• Vison
• Long Term Disability
• Short Term Disability
• Supplemental Insurance
• Company Paid Life Insurance
• Monthly attendance bonus
• Referral program earn up to $500 for each referral
• Employee rewards program
• Membership to Cripple Creek Parks and Recreation Gym
• Financial Education and Wellness Program
• Employee Assistance Program

SUMMARY:

• Responsible for the diagnosis, installation, repair and preventive maintenance of all  software and hardware related issues pertaining to the casino’s information systems. 

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other  duties may be assigned.

• Install, troubleshoot and support user desktops and laptops. Hardware and software  issues optimize user desktops and laptops, including: Hardware and Software issues.
• Troubleshoot network connectivity issues and install/re-install cable as necessary.
• Provide basic systems administration support including user account maintenance,  password management.
• Provide assistance with the rollout of system hardware and software upgrades and  patches as those requirements arise.
• Liaise with, and provide training and support to, end users and staff on computer  operation and other issues.
• Ensure efficient operation of the company’s desktop computing environment.
• Assist in ensuring that customer requests via the ticketing system are managed to closure.
• Maintain a clean and organized work area as directed.
• Perform administrative tasks as may be required by local and corporate policy.
• Manage replacement spares through RMA programs to insure maximum hardware  availability and minimum down time related to maintenance issues.
• Demonstrate a commitment to ensuring responsible gaming and responsible alcohol  service by discreetly notifying appropriate management of concerns and observations.
• Ensure prompt and discreet notification to management of any observation of illegal  acts or internal ethics violations. 

SUPERVISORY RESPONSIBILITIES:

• This position has no supervisory responsibilities. 

QUALIFICATION REQUIREMENTS:

• To perform this job successfully, an individual must be able to perform each essential  duty cheerfully, satisfactorily and in a timely manner. The requirements listed below are  representative of the knowledge, skill, and/or ability required. Reasonable  accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE:

• High school graduate or equivalent; plus the following are preferred, but not required.
• A college degree in computer science, information systems management, or other  appropriate and related field, is preferred, unless otherwise waived by Executive Management of the Casino as based on determined experience and accomplishments.
• Two (2) years of casino gaming systems preferred. Certifications in MCITP, Cisco or VCP  preferred.
• Strong technical knowledge of network and PC operating systems.
• Extensive application support experience with Casino Management systems.
• Proven experience in IT infrastructure planning and development. 

LANGUAGE SKILLS:

• Able to read, comprehend, and interpret simple instructions, correspondence, memos,  and documents such as safety rules, operating manuals and procedures and  maintenance instructions. Able to write routine simple correspondence.
• Able to effectively present information in one-on-one and small group situations to  guests and Employees. 

MATHEMATICAL SKILLS:

• Able to add, subtract, multiply, and divide in small units of measure, using whole  numbers, common fractions, and decimals.  

REASONING ABILITY:

• Able to apply common sense, patience and understanding while carrying out detailed  written and/or oral instructions.
• Able to deal with and present problem-solving ideas that involves concrete variables in  standardized situations. 

CERTIFICATES, LICENSES, REGISTRATIONS:

• Colorado Support Gaming License is required. 

OTHER SKILLS and ABILITIES:

• Strong guest service skills and the ability to ask questions and apply deductive reasoning  and listening skills are essential.

PHYSICAL DEMANDS:

• The physical demands described herein are representative of those that must be met  by the employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the  essential functions.
• While performing the duties of this job, the Employee is regularly required to stand;  climb stairs; use hands to finger, handle, or feel objects, tools, or controls; talk or hear;  and taste or smell.
• The Employee is occasionally required to reach with hands and arms and stoop, kneel,  crouch, or crawl.
• Lengthy periods of standing, walking and/or sitting may be necessary.
• The Employee must occasionally lift and/or move up to 50 pounds.
• Specific vision abilities required by this job include close vision, distance vision, color  vision, peripheral vision, depth perception, and the ability to adjust focus.

WORK ENVIRONMENT:

• The work environment characteristics described here are representative of those an  Employee encounters while performing the essential functions of this job. Reasonable  accommodations may be made to enable individuals with disabilities to perform the  essential functions.
• While performing the duties of this job, the Employee frequently works with computer  programs, calculators, and other essential office and casino hardware.
• The noise level in the work environment is usually moderate to loud.
• The Employee should be able to adapt well to the casino environment involving large  numbers of people, loud and continuous high noise levels.
• Must be able to psychologically handle the concept of persons occupying an  establishment for the purpose of gambling, drinking, and eating for long periods of time.  

SIGNATORY ABILITIES:

• This position has no signing authority 

ACCESS TO RETRICTED AREAS:

• No access to any areas