It Support Specialist

PCS Wireless is the global leader in the secondary market for connected devices. PCS

Wireless partners with OEMs, operators, and retailers to unlock value in their and their

customers' devices. We specialize in the responsible redistribution of new and pre-owned

phones, tablets, accessories, and other wireless equipment. PCS Wireless' partners

leverage our Asset Recovery, Trade-In, Device Processing and Device Diagnostics

services to sustainably improve their bottom line.

Founded in 2001, our team, through entrepreneurial spirit and a can-do attitude, takes on

challenges with grit and excitement. We are a community that welcomes challenges and

diversity of opinion, always expressed with respect.

If you are looking to be part of a human company, where you can deploy your energy to

help implement extraordinary growth, where you can feel part of a team focused in

developing a business that is connecting people and maybe making the world a little better

place, then come join us as we grow into the next phase of PCS Wireless.

As an IT Support Specialist, you will be an essential part of our Technical Support Team.

Whether you're responding to incidents or pro-actively working to build a better platform,

you will be responsible for providing core IT support for our Bracknell Operation, ranging

from SaaS applications, printer support, workstation hardware/software support, user

onboarding and training, documentation and continuously striving to empower and enrich

our users.

Day-to-day Responsibilities

• Providing Level 1/2 technical support via ticketing system, email and chat, addressing hardware and software queries.
• Configuring and staging new hardware and software
• Conducting hardware and software diagnostics and troubleshooting for mobile computing devices.
• Collaborating with our Infrastructure&Security team
• Providing on-site and remote resolution of common desktop computing issues (PC
• and Mac), and acting as local enforcement for the non-automated IT security
• Assist other IT support staff with operational procedures and troubleshooting
• Provide training to all staff on new hardware and software when required.
• Resolving Service Desk tickets on time.

Qualifications

• A minimum of a technical degree in Computer Science, Information Technology, or related experience.
• Basic knowledge of IP Network technologies, Microsoft Windows (Outlook, Excel, Word) and Android OS.
• Strong analytical and creative problem-solving skills.
• Strong proficiency in both written and verbal English communication essential for effective correspondence with business partners and colleagues
• Strong customer service background required.
• Experience with Office365, Meraki and Cisco equipment.
• Experience supporting on-site and remote users for PC and Mac, software and

hardware.

Asset Qualifications

• Experience in hardware and software support.
• Familiarity with WiFi, Networking
• Experience with Meraki and Cisco equipment
• Service Desk