It Support Representative

DENPRO is currently looking to hire a qualified candidate for an IT Support Representative position.

DENPRO is an IT consulting firm based in Southern Maryland that provides various IT solutions for the small to mid-sized business in the DC, VA, and MD regions. With an ever-growing staff of qualified IT professionals, DENPRO is committed to providing excellent service and exceeding the expectations and needs of every customer.

Job Duties:
Answer phones to assist customers with unique IT related issues Entering customer issues/resolution into ticketing system
Ability to apply troubleshooting techniques and logical thinking independent learner and problem solver
General knowledge and use of DNS, DHCP, AD, and Windows operating systems

Qualifications:
Must have a valid Drivers License
Experience in solving various technical end user issues.
Well-developed written and verbal communication skills
Experience in Sharepoint and Office 365 administration
Certification in A+, Net+, or at least 2 years' experience.
CCNA certification not required but a HUGE plus.
Associate or Bachelor's degree preferred but not required
Excellent customer service is a must! Looking for a motivated, self-starter that is also eager to learn.

Compensation:
Competitive rate based upon level of experience.
Benefits such as health, vision, dental & 401K after a 90 day probationary period.
Advancement opportunities in a growing company.

Job Type: Full-time

Pay: $50,000.00 - $65,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 2 years

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Application Question(s):

• Are you willing to undergo a background check, in accordance with local law/regulations

Education:

• High school or equivalent (Required)

Experience:

• IT Related: 2 years (Preferred)

License/Certification:

• Driver's License (Required)

Ability to Relocate:

• Bryans Road, MD 20616: Relocate before starting work (Required)

Work Location: In person