It Support Engineer

Job Description:

Candidate Requirements
Years of Experience Required - 5-7 years of experience, the more the better
Degrees or certifications required - Certifications (in MSFT technologies or similar) are more preferred than a degree.
Should be good in Outlook skillsets, , Spanish or Portuguese language is Preferred.

Skills and Tools:
Top 3 Hard Skills Required + Years of Experience
1. Previous experience within Technical Support Skill | 3+ Years of Experience
2. Windows Server, Exchange Server, SQL Server Experience| 3+ Years of Experience
3. Experience with Outlook |3+ Years of Experience
Tooling used for Diagnostics (Not all required, just nice to haves)
- Dynamics
- SARA- diagnostic tool, user configuration
- Assist 365
- IDNA
- TTD
Job Responsibilities:
Answer user inquiries regarding computer software or hardware operation to resolve problems, typically of a lower complexity
May install software or perform hardware testing remotely
Enter commands and observe system functioning to verify correct operations and detect errors
Maintain records of daily data communication transactions, problems and re,l actions taken, or installation activities
Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support
Qualifications:
Associate's degree in computer related field or equivalent training required
5-7 years experience required
Verbal and written communication skills, problem solving skills, customer service and interpersonal skills
Basic ability to work independently and manage one's time
Knowledge of computer software, such as configuration management software, desktop communications software, operating system software and internet directory services software