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Form of workJob Description
What you will do:
- Provide first level problem resolution of ERP/POS Application and related systems through monitoring and resolving support tickets and requests (70%)
- Act as subject matter expert in support of Retail and ERP systems.
- Work with operations team to provide technical support to our retail locations related to the POS application and/or other related tools used.
- Act as liaison with our vendors and technology teams required to diagnose and resolve technical issues.
- Create procedural and training documents as needed.
- Provide system training to end users.
- Maintain, implement and support scheduled nightly batch processes.
- Manage user access and security to ERP/POS and related applications.
- Reports (20%)
- Create new reports as defined by business.
- Modify and troubleshoot issues.
- Create ad-hoc SQL queries to provide data to business.
- Follow technical best practices, policies, and procedures.
- Additional Responsibilities (10%)
- Follow IT standard protocol for change / release management.
- Participate in user acceptance testing efforts for software updates and / or enablement of new or changed functionality.
- Document functional business requirements documents and well as technical requirements documentation as needed.
- Work with cross-functional departments to support business to plan, execute, implement, and enhance retail systems.
- Help identify and recommend technological changes where a change in process would increase efficiency, system security and/or stability.
- Performs other job duties as required.
Qualifications & Education Requirements:
- Bachelor of Science in Computer Engineering, Electrical Engineering, Mechanical Engineering Degree or equivalent combination of education, training, and experience.
- Minimum (3) years' experience in technology.
- Minimum (3) years' experience with retail ERP/POS systems.
- Minimum (3) years' experience with SQL.
- Minimum (2) years' experience creating and modifying reports with SSRS.
- Advanced/Expert in the use of Microsoft Excel.
Preferred Skills:
- Strong knowledge of IT and Point of Sale Application.
- Experience with ERP application and standard modules (OE, AR, GL, AP, Inventory).
- Strong critical thinking, judgement, and decision-making skills.
- Strong troubleshooter and proficient problem-solver that can work autonomously.
- Experience with direct end-user support.
- Strong ability to prioritize.
- Great communication and collaboration skills.
- Demonstrate good judgment in solving problems, identifying problems in advance, and proposing solutions.
- Critical thinker with strong analytical and organizational skills, with attention to detail.
- Demonstrate strong verbal and written communication skills with the ability to present technical information in a non-technical fashion.
- Maintain high level of confidentiality and integrity.
- Deep sense of urgency and ability to identify and achieve quick wins.
- Ability to identify issues, recommend and resolve problems and manage issues to escalation effectively and timely.
- Ability to handle multiple tasks with ease, set appropriate priorities, and manage timelines effectively while paying attention to detail.
- Strong service delivery skills.
- Experience creating and supporting Power BI reports.
- This position is full-time work in office and will require occasional travel up to 15%.
- This position will also require some support outside normal business hours and occasionally on the weekend.
- Medical, Dental, & Vision Benefits.
- 401k Retirement Savings Plan.
- Life & Disability Insurance.
- Direct Deposit & biweekly payroll.
- Ability to start a career instead of just another job.
- Collaborative environment where your input is valued daily.
About National Coatings and Supplies Inc.:
National Coatings & Supplies (NCS), an employee owned company, is a leading distributor of automotive paint, auto body supplies and equipment (PBE) to the collision industry. NCS offers one of the most extensive product lines in the industry, ensuring that you will have the right product to deliver the perfect job every time. Our strategic partners include DuPont, PPG, BASF, 3M, Norton and other leading PBE manufacturers.Come join a company where we are collaborative, fast-paced, innovative and challenging. National Coatings and Supplies is a privately held company headquartered in Raleigh, NC, with over 200 stores in 38 states. Our distribution platform serves a broad range of collision centers and industrial clients across the United States. In 2016, National Coatings & Supplies, the second largest industry distributor merged with Single Source, Inc, the third largest industry distributor. We have already almost doubled our growth and we show no signs of slowing down.We are an Equal Opportunity/ Affirmative Action employer and will consider all qualified applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status. Drug- free environment
