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Form of workIT Support Analyst
Join GPD Group, where our purpose is to improve the well-being of our employees, clients, communities, and business partners by transforming opportunities into success. We are passionate about the work we do and the relationships we build with clients. Our employee ownership structure fosters a non-hierarchical collaborative work environment where everyone is encouraged to share their ideas and creativity to the betterment of the organization and our clients. This structure also enables each associate to explore and expand their talents, reach their full potential, and deliver to the core traits that guide GPD Group and allow us to deliver successfully for our clients.
For more than 60 years, GPD Group has been providing architectural, engineering, and planning services to clients across the United States. With a diverse team of over 700 professionals working in 13 different offices, it is our passion for our work and our commitment to our purpose that unites.
GPD is currently seeking an IT Support Analystin our Garfield Heights, OH office location.
Summary:
This Technical Support Analyst position will handle technical support requests and activities for over 600 employees located in multiple offices. This position requires strong inter-personal communication skills to effectively manage user expectations and resolve issues. We are seeking a strong, self-starter who can operate in a fast-paced environment with limited supervision. The successful candidate will possess a high level of attention to detail, quickly learn all aspects of the Help Desk support process and procedures, and be able to quickly research and resolve issues.
Job Responsibilities:
- Receive, enter, update, and disposition help desk requests (phone, email, ticket system, in person)
- Identify, research, and resolve hardware, software, and user issues
- Deliver basic end-user training/guidance as needed
- Install and configure computers, printers, phones, and peripherals
- Follow technical documentation and instruction
- Provide technical support and resolution for end-user hardware and software issues and requests
- Resolve basic issues without assistance and escalate issues to Tier-2 and Tier-3 help desk as necessary
- Coordinate small projects and activities
The ideal candidate will possess:
- Associates Degree, IT certifications, or equivalent experience
- Recent graduate or 1-2 years’ IT experience with a small/mid-sized company
- Strong organizational skills for managing multiple activities, tasks, and priorities
- Good verbal, written, and inter-personal communications skills
- High level of attention to detail and the ability to quickly research and resolve issues
- Experience supporting popular client operating systems (Windows 10, Mac OSX) in a networked environment.
- Hands-on experience installing and configuring computer hardware and software, printers, monitors, mobile phones, desk phones, peripherals, etc.
- Experience managing computer setup and deployment using standard hardware, images and software installation packages.
- Experience supporting Microsoft Office Suites and other common business applications (Adobe Acrobat, web browsers, etc.).
- Experience with CAD applications a plus.
- Experience using Help Desk Ticket systems to create, manage, update, and close tickets.
- Ability to work in a collaborative team environment
- Must be a self-starter with the ability to work with minimal supervision and operate in a fast-paced environment.
GPD offers a very generous compensation and benefits package which includes:
- Health Insurance
- Dental Insurance
- Life Insurance
- Short-Term & Long-Term Disability
- Vision Insurance
- 401(k) with matching and company contribution
- Vacation & Sick Time
- Quarterly bonus program
- And much more…
Equal Opportunity/Affirmative Action Employer-M/F/Disabled/Vet.
Our company uses E-Verify to confirm the employment eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please visit www.dhs.gov/E-Verify
