It Support Analyst

Woodward's Diversity, Inclusion and Belonging Commitment

At Woodward, no matter where you are from, your physical appearance, or how you identify, you deserve the opportunity to reach your greatest potential.  We are on a journey to achieve this as an organization and want to work closely with our members to set the right path.

We humbly acknowledge this will be an imperfect journey.  Yet, we are steadfastly committed to embracing the power of diverse people, perspectives and experiences for our current members, attracting the best talent across our communities, and creating an inclusive and rewarding workplaces for all.

Woodward supports our members' wellbeing and regularly benchmarks with other companies in our industry to offer an extensive Total Reward package for this position. Salary will be determined by the applicant's education, experience, knowledge, skills, and abilities, as well as internal equity and alignment with market data. 

         All members included in annual cash bonus opportunity 

         9.5% annual retirement benefit opportunity 

         Tuition reimbursement and Training/Professional Development opportunities for all members  

         12 paid holidays, including floating holidays 

         Industry leading medical, dental, and vision Insurance upon date of hire

         Vacation / Sick Time / Vacation Buy-up / Short Term Disability / Bereavement leave 

         Paid parental leave

         Adoption Assistance  

         Employee Assistance Program, including mental health benefits 

         Member Life & AD&D / Long Term Disability / Member Optional Life 

         Member referral bonus 

         Spouse / Child Optional Life / Optional AD&D / Healthcare and Dependent Care Flexible      Spending 

         Voluntary benefits, including:  

o    Home / Auto Insurance discounts 

o    Whole Life Insurance / Critical Illness Insurance / Legal Assistance / Military Leave 

Are you ready to make your mark?  If you're an IT Support Analyst , we have an exciting opportunity for you.  The level one IT Support Analyst will provide effective and timely technical support for all information technology systems. This position will deliver technical knowledge and expertise for tracking and resolution of technical problems.

What You Will Be Doing 

• Reviews service requests and gathers additional information before assignment to support staff, and provides documentation in the request/email.
• Provides support for local, networked, and multi-function printing devices
• Provides basic account management such as password resets, account unlocks, token distribution, etc.
• Installs, maintains and troubleshoots client security software and settings.
• Ensures client hardware, software, and data are disposed of securely while achieving compliance and environmental goals
• Provides audio and video support for collaboration tools and conference rooms
• Support yearly alignment grid objectives and metrics for the Global IT EIS organization.
• Contributes to IT customer self-help knowledge base, department knowledge base, and IT documentation
• Ensures customer satisfaction through problem resolution and follow-up
• Configures, installs, and maintains client hardware and software with some supervision
• Follows established asset management procedures to support standard hardware lifecycle refresh and desktop software copyright compliance
• Supports IT standardization and continuous process improvements efforts through daily activities, lean initiatives, and participation in IT Project teams
• Responsible for Tier One Support (L1) - triages and assigns tickets
• Diagnosing problem source through discussions with users. Coordinate with support and operations groups and/or with vendors to resolve problems.
• Participates as a team member in global problem solving and decision-making.
• Provides support for mobile devices including setup and deployment
• Understand and adhere to policies, procedures and standard work practices.

What We Are Looking For 

• US - Associate's Degree preferred Will consider professional experience in lieu of meeting education requirements.
• Less than two years experience working with client computer hardware and software preferably in a global environment.  Will consider professional experience in lieu of meeting education requirements.
• Comptia A certification preferred
• Participates in on-call support rotation.
• Some travel may be required

This position requires use of information which is subject to the International Traffic in Arms Regulations (ITAR) and the Export Administration Regulations (EAR). All applicants must be U.S. persons within the meaning of ITAR and EAR, or possess all required authorizations from the U.S. Department of State Department and the U.S. Department of Commerce. ITAR defines a U.S. person as a U.S. Citizen, U.S. Permanent Resident (i.e. 'Green Card Holder'), Political Asylee, or Refugee.

Woodward is an Equal Opportunity Employer 

EO/AA/M/F/Disabled/Protected Veterans