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Form of workJob Description
Job Description:
Responsibilities:
Responsibilities:
- Provide second-line, onsite investigation and diagnosis of IT problems.
- Assist with the local installation and configuration of computer systems, servers, and network equipment, as well as the staging and preparation of the above.
- Present to and educate customers on IT digital solutions, processes, and tools to increase their efficiency and unlock the value of the Client digital environment.
- Resolve and close incidents and service requests within allocated timelines.
- Communicate and engage with customers on the progress of their IT requests and incidents.
- Assist the internal Global Network Services and Global Infrastructure Services groups where local support is required.
- Liaise with third-party suppliers for hardware-related events. Supervise suppliers to perform repair, maintenance, installation, and changes involving IT equipment.
- Assist in infrastructure setup and renovation projects at monitored locations, including network devices, physical security systems, modern meeting rooms, and other emerging technologies.
- Fully document changes to in-house plans and network diagrams.
- Manage small, low-risk IT projects at the location.
- Listen to, understand, and interpret customer requirements to propose solutions that enable the business to be more efficient and leverage our digital environment.
- Stay up to date with the latest technologies and trends in the fast-moving IT industry.
- Comply with all Quality, Health, Safety, and Environment policies.
- Candidate will have expert desktop support skills and be responsible for computer and network hardware, software, and peripherals in the corporate environment.
- The Onsite Support Analyst acts as the second point of escalation for resolving desktop or laptop-related incidents, service requests, and connectivity issues.
- The ideal candidate must have strong technical skills, be able to work independently in a fast-paced environment, and be willing to take ownership of the services and sites they support in a proactive manner.
