Come join an exceptionally talented team of engineers, designers, product and business builders. HQ is located in sunny Santa Monica, California with growing teams in New York, and across cities in the US and Latin America.
Your Role at MediaLab
What You’ll Do
- Full-Time 40 hours per week, (Monday-Friday)
- Respond to IT support requests and own issues through resolution.
- Provide IT assistance in employee onboarding and off-boarding.
- Configure laptop hardware and update or deploy new software.
- Deploy, configure, and troubleshoot MDM software for Windows and Apple laptops.
- Administer Google Workspace, Okta, and other IT related services.
- Assist in migration, consolidation, or reconfiguration of common hosted IT services as needed.
What We’re Searching For
- Customer focused approach to handling IT support and technology initiatives.
- Ability to create documentation for both technical and non-technical teams.
- Expertise in supporting Mac and Windows laptops remotely.
- Experience deploying and configuring Microsoft InTune and MacOS MDM products (Kandji, JAMF, etc).Administrative experience with Google Workspace user accounts and data.
- Experience in hosted file service configuration (Dropbox, Google, etc) and data migration.
- Familiar with Okta user account management and provisioning.