It Support Analysis

COMPANY OVERVIEW

Trautman & Shreve, Inc. is a subsidiary of publicly traded EMCOR Group Inc. Trautman & Shreve is a Colorado-based mechanical contracting and construction engineering firm. For more than half a century, we built a strong reputation in maintaining the highest standards of achievement with unparalleled quality workmanship within the construction industry.

Job Summary

The Help Desk Technician will support all desktop hardware and software to ensure maximum uptime and serve as first point of contact on all IT related matters for the office and job sites. The qualified candidate must manage, maintain, and configure all computer systems solving hardware and software failures. Technical support for common desktop related issues as well as mobile devices. Provide patients and training to employees needing technical understanding and assistance.

Essential Duties and Responsibilities:

• Responsible for being the first point of contact for technical support requests.
• Ability to effectively communicate with the customer using problem-solving techniques and troubleshooting.
• Identify and suggest support needs and improvements.
• Follow-up and follow through with all customer needs.
• Communicate with internal and external clients in a polite and professional manner.
• Manage and monitor the deployment\install of all software, hardware, mobile devices, and other IT equipment.
• Follow all Trautman & Shreve and EMCOR policies and procedures.
• Record and log all service desk requests.
• Other duties as may be assigned.

Job Specifications: -

• Proven experience as a help desk technician.
• Excellent written and verbal communication skills.
• Ability to multitask, organize and prioritize work assignments.
• Proactive can-do attitude and work ethic.
• Optimistic with a focus on resolution rather than the immediate problem.

Preferred Technical Experience

• Desktop Imaging
• OS install and computer rebuild
• Windows Update Services
• iPhone, iPad, and Android Support
• Desktop management lifecycle
• Application install\uninstall maintenance and support
• Documentation and documentation control
• Willing to create training materials
• Microsoft Office and Office 365 Support
• Basic Network LAN and WAN concepts
• Computer security concepts and best practices

Accountability and Measurement

• Reports to IT Manager.

Physical Demands and Work Environment:

The physical demands described here are representative of those that must be met for an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to walk, stand, sit, talk, and hear. The employee is regularly required to use hands to handle, or feel objects, tools, or computer keyboards. The employee is regularly required to reach with hands and arms, climb or balance and stoop, kneel, crouch or crawl. The employee may frequently lift and/or move up to fifty (50) pounds. Specific vision abilities required by the job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus. The employee is required to regularly commute to site locations. The employee may be exposed to moving mechanical parts, fumes, or airborne particles and outside weather conditions. The noise level in the work environment is usually minimal.

Language Skills:

Must have the demonstrated ability to effectively communicate, cooperate, and collaborate with multiple levels of employees, vendors, and suppliers.

Competitive salary and comprehensive benefits package and are always looking for individuals with the talent and skills required to contribute to our continued growth and success. Equal Opportunity Employer/Veterans/Disabled

There is no application deadline at this time. There is no deadline because applications are accepted on an ongoing basis.

Compensation Range: Minimum $26.00 per hour to maximum $29.00 per hour

Other Compensation: position is eligible for an annual discretionary bonus

Benefits: As a leading provider of mechanical and electrical construction, facilities services, and energy infrastructure, EMCOR Group is committed to its employees. This commitment is embodied in our competitive benefits package, which includes medical, dental, and vision coverage, as well as flexible spending accounts, life insurance, disability income, an Employee Stock Purchase Plan, 401(k) Savings Plans, and employee assistance and wellness programs.