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SalaryEdisen is seeking an IT Specialist who finds passion in the production and creative industry, located out of our New York office. Proven and relevant experience, with strong references, is essential. This is a hybrid role, with focus on the IT and Support department.
WHAT YOU'LL DO
- Provide first-line IT support for our employees, both on-site in New York and remote
- Prepare and configure hardware, software, and access for new employees
- Accurately document recurring problems and solutions in our knowledge management system
- Support in the management of software licensing and purchasing
- Represent the IT department by being resourceful, supportive, and prompt
- Assist people across the organization, ensuring they feel supported
- Partner with the Support team to take ownership of global customer issues reported via a Jira Service Desk Management
- Identify and see problems through to resolution by liaising with Edisen team members
- Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams
- Support creative and production team members in edit and color suites
- Maintain local network, storage, and virtualization infrastructure
- Manage the project data lifecycle
WHAT YOU NEED
- To be considered candidates must be located in one of the following states: CA, CO, CT, IL, MA, MI, NY, TN, TX, VA
- 4+ years experience in IT and Support toles
- Basic understanding and experience with post production workflows is required
- Strong communication skills in English
- Strong experience with Mac hardware and software
- Good experience with PC hardware and Windows
- Good experience with the Office365 suite of products
- Experience with Jira Service Management or similar support ticketing systems
- Experience with networking and firewalls
- Experience with storage systems and file sharing
- Experience with creative industry software and hardware, preferred
- Experience with mobile device management systems, preferred
- Experience with Active Directory, preferred
WHO YOU ARE
- Patient and empathic communicator
- Systematic problem solver
- Structured and organized - able to handle supporting multiple systems and prioritizing activities accordingly
- Social and curious about our employees and our business
- Service-minded with an approach to improving current processes and implementing new ways of working
WHAT'S IN IT FOR YOU
At Edisen, you’ll get an exciting challenge at a fast-growing, entrepreneurial and global company, where we believe that high job satisfaction is the basis for personal achievement. With us, you get to work with market-leading brands and exciting customers who will challenge you, and you, them.
Our employee benefits include:
- 11 paid holidays per year
- 401k Retirement Plan (employer contributions vested immediately)
- Medical, Dental, Vision, and Life Insurance
- Pet Insurance
- Up to 25 days of paid vacation
- Up to 14 days of paid sick leave
- Up to 16 weeks paid parental leave
We believe our people and our work make the difference, for our clients and their audience. If you’re looking to make an impact, Edisen is the place for you.
Compensation: $65,000 - $85,000 annual salary
WHO WE ARE
Meet Edisen. We make content you can’t ignore. Content that you can optimize, adjust and improve in-market through our cutting-edge AI. Content you can manage through our worldwide collaboration platform from inception to delivery. Content we call unskippable.
We are an independent, global specialist in production and content marketing powered by technology and fueled by creativity. We have 13 global offices but work as one team of 320 creators that make unskippable content. We’ve created for some of the world’s biggest and most innovative and recognizable brands, including Ikea, Dyson, Absolut, CBS, Polestar, Lego and PBS. Just to name a few.
Edisen comes with a legacy of 25 years of best-in-class entertainment and award-winning post-production services. And we’ve got the Oscars and Cannes Lions to prove it.
Do you want to become unskippable? Join us!
Edisen provides equal employment opportunities to all employees and applicants and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
