It Site Manager (Day)

Summary:

At Ports America as the IT Site Manager, you will take charge of leading information technology activities and support within a designated terminal or specific region. Serving as the primary interface between IT and the business, you will facilitate the seamless delivery of IT services and support, overseeing the Field Engineer role and supporting the duties of the Senior IT Site Manager.

Essential Duties:

• Strategic Planning: Recommend and plan information technology operating solutions and process reengineering efforts aligned with company objectives.
• Terminal Operations Expertise: Maintain an understanding of Terminal Operating Systems, processes, and reengineering efforts, providing recommendations for internal initiatives.
• Technical Support: Provide 24/7 technical support to regional business users at customer locations within the west region. Offer tier 1 and 2 level support for all IT technology used in terminal operations.
• Infrastructure Enhancement: Participate in ongoing enhancements of the computing infrastructure, including requirements, design, and implementation of new facilities, networks, servers, workstations, PC, remote/home communication, and emerging technologies.
• Business Process Support & Training: Provide daily business process support and training on IT technology used in terminal operations. Train terminal and admin level users in TOS use and troubleshooting, developing training materials.
• Analytics Skills & Communication: Analyze complex data and translate findings into actionable recommendations for process improvements. Ability to communicate complex data insights in a clear and understandable manner to non-technical stakeholders.
• Collaboration & Alignment: Collaborate with other business units and leaders, aligning IT objectives through regular meetings and steering committees.
• Liaison and Communication: Act as a liaison between operational teams and IT staff, including the creation of functional specification documentation. Provide direct communication to customers regarding IT issues and initiatives.
• Resource Coordination: Coordinate inter-departmental resources for deployments, project management, and inventory control.
• Sourcing & Purchasing: Oversee the procurement process for operational hardware and manage the final receipt and acceptance of items.
• Asset Inventory: Track and manage asset inventory.
• Compensation: $90,000-$115,000

Minimum Qualifications:

• 5+ years related experience with a minimum of three years supervising others.
• Strong verbal and written communication skills.
• Solid interpersonal and organizational skills.
• Ability to serve as a valuable resource and mentor to the Field Engineer role, providing guidance and support in navigating complex technical challenges.
• Ability to successfully manage, integrate, and coordinate information technology in a multi-location environment.
• Ability to evaluate competing technology solutions for business fit, value and their return on investment.
• Proficient in writing and executing SQL queries for data retrieval, updates, and manipulations.
• Valid driver’s license and ability to have and hold TWIC credentials.

Preferred Qualifications: 

• Understanding of project management principles and the ability to effectively manage and prioritize multiple projects and resources.
• Strong technical knowledge in EDI, Database Administration (Oracle & MS SQL), wireless technologies, OCR, RFID, and equipment location systems.
• Experience in managing and optimizing virtual platforms, such as Nutanix or VMware.
• Experience with Active Directory, DHCP, DNS, and Windows server environments.
• IT related certifications such as MCSA, CCNA, VCTA, Network+, Security+, etc.
• Experience in managing and optimizing virtual platforms such as Nutanix or VMware
• Expertise in writing complex SQL queries, including JOIN operations and subqueries.

Working Conditions:       

• Travel to support remote sites.
• Function in under-way construction sites.
• Lift and carry equipment weighing up to 50 lbs.
• Climb stairs in buildings that are not elevator equipped.
• Movement around the marine terminal(s) environment.
• Carry a smartphone.
• Participation in a 24x7 On-Call rotation.

NOTE:  This job description is not intended to be all-inclusive. Employees may perform other related duties as needed to meet the ongoing needs of the organization.

Ports America is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race; color; religion; national origin; sex (including pregnancy); sexual orientation; gender identity and/or expression; age; disability; genetic information, citizenship status; military service obligations or any other category protected by applicable federal, state, or local law.

This role does not offer sponsorship for work authorization. External applicants must be eligible to work in the US. 

If you require additional information about our comprehensive data privacy policy (https://www.portsamerica.com/assets/pdf/CCPA Employee Compliance Notice.pdf), we invite you to contact us via email at human.resources@portsamerica.com. Our dedicated team at Ports America will be pleased to address any specific inquiries or concerns you may have regarding the handling, protection, and security of your data. We are committed to ensuring the utmost privacy and confidentiality of your personal information and will gladly provide you with the necessary details to help you better understand our practices and protocols.