It Site Engineer

Do you want to gain incredible experience with a growing company in an amazing industry? Our products are all around you, everywhere you go - conveyor and power transmission belts!

Apply your skills in a company that helps bring packages to your doorstep, food to your table, keep you healthy on a treadmill, facilitate automation and so much more! Our organization is highly focused on customers, employees, entrepreneurship, agility, and responsibility. Our values and continuous improvement culture build the foundation of strong and sustainable businesses appreciated by our employees and customers around the world. Together, we work to support the community in which we live and work.

For our Jason Industrial and AMMEGA Research and Development team, we are currently looking for an IT Site Engineer. Full benefits on day 1 + 401(k) after a month.

IT SITE ENGINEER

As a IT Site Engineer, you will be responsible for the technology environment for the business/sites supported with a goal of reliable IT enablement and sustaining a secure, standard technology footprint. This position supports IT users in a professional and customer friendly way (face to face, via phone, e-mail or remote-control tools). Provides project and deployment services to sites in the Americas, oversees local technical support needs and provide level 3 level 4 support on escalated, complex issues on a wide range of including hardware and software products. You will report to the IT Manager. In this role, you will be based in Charlotte, NC, and will work closely with our Office teams. Our colleagues like one another, so this is an in-person, in-office role with approximately 20-30% domestic travel.

A day in the life of an IT Site Engineer can look like

• Accountable for maintaining a reliable, secure and standard technology footprint
• Oversees service request process for the site. Analyzing issues looking for trends and root causes to eliminate recurrences
• Actively identify, respond to, and triage any Cybersecurity incidents with the highest urgency, in concert with the regional and global Cybersecurity representatives
• Follow up/solve service requests with users and IT colleagues (systems administrators, application specialists, global colleagues)
• Implement process improvements, improve/ update work instructions
• Identify technology solutions to business problems through proofs of concept, pilots and project delivery
• Manage deployment of technical solutions based on user requirements and business value
• Provides technical support via phone, web, email chat and other company support channels as required
• Develops and/ or follows standard procedures for proper escalation of unresolved issues to the appropriate internal teams or services vendor
• Ensure proper recording and closure of all issues
• Document knowledge in the form of knowledge base tech notes and articles
• Ensure training is available for applications and new solutions, including in-house software development
• Prepare accurate and timely reports and KPI’s

We are looking for you to offer the following

• B.S. degree in Information Technology, Computer Science or equivalent work experience
• 5-7 years of related IT experience
• Experience with Windows Operating Systems (PC’s & servers)
• Time management and organizational skills
• Communication skills, written and verbal
• Dealing with ambiguity
• Leadership acumen
• Positive team spirit
• Entrepreneurial and customer focus
• Learning agility
• Ability to deliver what is promised
• Drive for change and innovation
• Ability to build relationships through collaboration
• Must be able to work in the US and domestic travel 20-30%

What we offer you

• The benefits of working at AMMEGA go beyond the daily work. You will join a world class team and have the opportunity to grow through internal advancement, on-the job training, educational support, and access to a global network.
• Safety-first work environment where we care for one another and value respect
• We work with our teams on ensuring we are investing in creating a positive working environment for our employees, leaders, and colleagues. We take pride in asking and receiving feedback to continue to enhance how we show up for our internal and external customers.

Other benefits include things like:

• Medical, dental, vision
• 401(k) program with company match and competitive vesting schedule
• Medical concierge service intended to reduce medical costs, time, stress
• Company-paid Employee Assistance Program (to support mental health, elderly care, and more)
• Discount program for enjoying life outside of work
• Paid time off and paid holidays

AMMEGA is an Equal Opportunity Employer. Employment decisions are made without regard to age, race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, disability, veteran status, or other characteristics protected by law.

ABOUT US

Megadyne and Jason Industrial are the member of AMMEGA Group - a global company located in 40 countries.

We value our employees, customers, entrepreneurship, and we act in an agile and responsible way. Our mission and continuous improvement culture is the foundation for a strong and sustainable businesses appreciated by our customers. The Ammega Group's businesses provide advanced and high-quality belting solutions for 20 different industries including global logistics, food production, fitness equipment, household appliances and energy production.

ABOUT THE TEAM

We belong to a global network of over 6000 employees of Ammega Group. Our employees, being a part of a high-performance organization, develop their careers in a global environment, participate in diverse teams and take advantage of our worldwide expertise in conveyor belting, power transmission, fluid power and business services. AMMEGA’s sustainable business approach ensures our teams operate within a safe and stable work environment, with high respect for their professional development and well-being.