It Service Desk Technician Ii

Valenz® Health simplifies the complexities of self-insurance for employers through a steadfast commitment to data transparency and decision enablement powered by its Healthcare Ecosystem Optimization Platform. Offering a strong foundation with deep roots in clinical and member advocacy, alongside decades of expertise in claim reimbursement and payment validity, integrity, and accuracy, as well as a suite of risk affinity solutions, Valenz optimizes healthcare for the provider, payer, plan, and member. By establishing “true transparency” and offering data-driven solutions that improve cost, quality, and outcomes for employers and their members, Valenz engages early and often for smarter, better, faster healthcare.

About Our Opportunity

As an IT Service Desk Technician II, you’ll play an important role in assisting with the configuration of systems and being an escalation point for Level 1 technicians . You will manage corporate technology platforms, provide IT support to end users, help create IT documentation and SOP creation and closely collaborate with the IT Service Desk team to guarantee prompt and efficient support for Valenz staff.

Things You’ll Do Here:

Resolve complex issues related to systems, applications, and hardware

• Manage escalations for IT Service Desk team
• Utilize internal ticketing platform to monitor and handle IT support requests submitted by Valenz users.
• Assist in resolving system wide issues with O365, encryption tools, endpoint management and application access.

Manage existing systems and assist with implementation of new tools and systems

• Contribute to the configuration and testing of new systems and software.
• Oversee Active Directory and O365 environment including contacts, users, shared mailboxes, distribution lists, groups, Teams, SharePoint, and OneDrive.
• Assist with email migrations and other major projects.
• Participate in management and integrations with Okta, Active Directory, and RMM tools.
• Support with automated and manual software patching for endpoints.

IT Documentation & SOP creation

• Create and maintain standard operating procedure documentation for IT department.
• Contribute in building end user wiki for self-service.
• Migrate and update existing documentation to new platform.

Where You’ll Work

This is a fully remote role.

Why You Will Love Working Here

We offer employee perks that go beyond standard benefits and compensation packages – see below!

At Valenz, our team is committed to delivering on our promise to engage early and often for smarter, better, faster healthcare. We want everyone engaged within our ecosystem to be strong, vigorous, and healthy. You’ll find limitless growth opportunities as we grow together. If you're ready to utilize your skills and passion to make a significant impact in the healthcare self-funded space, Valenz might be the perfect place for you!

Perks and Benefits

• Generously subsidized company-sponsored Medical, Dental, and Vision insurance.
• Spending account options: HSA, FSA, and DCFSA
• 401K with company match and immediate vesting.
• Flexible working environment.
• Generous Paid Time Off to include Vacation, Sick, and Paid Holidays.
• Paid maternity and paternity leave.
• Community giveback opportunities, including paid time off for philanthropic endeavors.

At Valenz, we celebrate, support, and thrive on inclusion, for the benefit of our associates, our partners, and our products. Valenz is committed to the principle of equal employment opportunity for all associates and to providing associates with a work environment free of discrimination and harassment. All employment decisions at Valenz are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion or belief, national, social, or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. We will not tolerate discrimination or harassment based on any of these characteristics.

What You’ll Bring to the Team:

• 3+ years of experience as Tier 2 or Level 2 ITsupport technician.
• Experience providing support in a fully remote environment.
• Strong knowledge of Active Directory, Group Policy, and O365 administration.
• Experience with Windows OS and Microsoft applications.

A plus if you have:

• Bachelor’s degree in computer science, IT, business, or similar
• Experience with Okta/SSO, MDM and RMM tools
• Experience with Powershell and scripting
• Microsoft 365 certification(s)