It Service Desk Support

Sunrise Banks, based in Minneapolis/St. Paul, MN, uses advancing technologies to build financial products and services that are inclusive and socially responsible. A career at Sunrise gives you an opportunity to use your technical knowledge to contribute to one of the planet’s most socially and environmentally responsible companies while being surrounded by caring teams and people who inspire you to greatness.

POSITION SUMMARY

This position is responsible for providing Help Desk service to Sunrise employees, providing technical support of the information systems, providing dependable and efficient service, and supporting all computer-based applications and equipment used by the bank. This position will be in the office but may work one day remote each week.

ESSENTIAL FUNCTIONS

• Provides IT support and service to Sunrise Banks’ staff and customers.
• Triage Help Desk ticket system to ensure all tickets are completed or forwarded to appropriate team.
• Assist with workstation upgrades and new workstation implementation.
• Analyze tickets to identify bigger issues and work with appropriate resources on communication and resolution.
• Troubleshoot prevalent issues to improve efficiencies in software deployment by leveraging existing technologies and recommending new technologies to improve this process.
• Perform preventative maintenance to ensure optimal user experience.
• Perform other responsibilities and special projects as assigned.

SUPERVISORY RESPONSIBILITIES

None

COMPETENCIES

• Sunrise Core Values
• Adaptability
• Communication
• Compliance
• Dependability & Flexibility
• Initiative
• Integrity
• Judgement
• Organizational Skills
• Productivity
• Professionalism
• Quality Service
• Teamwork
• Technical /PC Skills
• Work Quality

EDUCATION & EXPERIENCE

• Associate degree or Technical School certification in Information Systems or Technology highly preferred.
• IT Service Desk experience required.
• Experience in the financial industry preferred.
• Strong communication skills needed.
• Microsoft Certified accreditation preferred for SDS 1, desired for SDS 2, and required for SDS 3.
• Superior skill set in the use of Microsoft Excel, Word, PowerPoint, Access, and Outlook.
• Expertise in installing, configuring, and troubleshooting Microsoft based operating systems and software.
• Strong knowledge of networking concepts and troubleshooting networking issues.