It Senior Service Desk Lead

As a solutions-based company, Precise Systems is focused on innovation in support of the warfighters and aligning our expertise to deliver the highest quality of service. Powered by our highly skilled workforces, we provide expert consultation on network and weapons systems acquisition programs, maintenance/modernization programs, and sustainment programs with solutions in Digital Transformation, Advanced Engineering, Physical Sciences Research, Platform Lifecycle Support, and Technical Services. Since our establishment, we have demonstrated and perfected our ability to manage the customer's needs, no matter how complex – offering exceptional service and the Precise solution.

We are currently seeking a IT Senior Service Desk Lead to support our customer in Crane, IN. The ideal candidate will be able to perform the following duties, as well as possess the following education and experience:

• Management of Service Desk tasking and staff.
• Supporting ticket management, assignment, and escalation from Tier 1-3 using a ticketing system.
• Maintaining professional relationship with all customers and clients in a very busy call center environment.
• Providing technical support by responding to and resolving end-user problems.
• Installation and configuration of new workstations, peripheral equipment, and software.
• Analysis of Service Desk performance data and metrics.
• Ensuring all solutions are documented in the on-site knowledge management system.
• Assisting with onboarding of new users.
• Encourage creativity and new process ideas
• Oversee day to day operations

Desired Experience:

• A minimum of Three (3) years of experience leading a Service Desk or comparable technical team in Customer Service and Technical Support role and must hold Cyber Security Workforce (CSWF) Baseline Qualifications for DoD 8570 IAT II or greater (Sec+, CASP, CISSP).

Desired Education:

• Bachelor's Level Degree Electrical Engineering/Computer Engineering, Computer Science, or Information Systems. 

Must be able to obtain and maintain a Secret security clearance. Due to the sensitivity of customer related requirements, U.S. Citizenship is required.

Precise Systems and its subsidiaries are committed to an inclusive and diverse workplace that values and supports the contributions of each individual. This commitment and shared Vision and Values of Integrity, Respect, and Responsibility allow us to leverage differences, encourage innovation, and expand our success in the global marketplace. Precise Systems and its subsidiaries are Equal Opportunity /Affirmative Action Employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, protected veteran status, status as an individual with a disability, or any legally protected status under federal, state, or local law. 

 

Required Skills

Bachelors with minimum 2 years of experience

Required Experience

Minimum 4 years relevant computer systems experience.