Senior It Technician

The Senior IT Technician is responsible for the operation and local administration of information technology resources to include hardware, software, network administration, wireless devices, building access and security, and any other IT related duties that support the overall RJKCCC mission objectives.

DOING THE MOST GOOD

Do you want to use your skills and talents to make a lasting difference in the world? The Salvation Army is the fourth largest charity in the United States and is an international organization based on Biblical principles created to help people in need.

We are mission-driven, diverse, collaborative, and focused on positive results for people... Join us in making a difference.

The Salvation Army Mission Statement:

The Salvation Army, an international movement, is an evangelical part of the universal Christian Church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.

The Salvation Army Ray and Joan Kroc Corps Community Center - mykroc.org

Responsibilities:

• Requisitions, orders, installs, maintains, builds, repairs (or requisitions repair) of computer hardware, system infrastructure, office equipment, software applications, building security panels and door access systems
• Administers and monitors systems and equipment access for staff and patrons, ensuring user access and functionality for current staff and troubleshooting internet and connectivity issues
• Ensures network and data security by regularly monitoring systems to minimize outside threats; recommending system upgrades as necessary
• Assists leadership with hardware, software and other technology contracts and purchases; making recommendations based on budgets and RJKCCC mission objectives
• Recommends information technology strategies, policies, and procedures by evaluating organization outcomes; identifying problems; evaluating trends; anticipating requirements
• Provides staff training for software programs, troubleshooting IT and/or AV equipment issues
• Provides timely communication, feedback and follow-up to staff, leadership, and patrons regarding IT inquires and support assistance
• Develops and maintains training manuals related to IT components of the organization
• Develops methods to assure local IT support is available to users during operations RJKCC operating hours; schedules and communicates on-call support, procedures and communications
• Performs other duties as assigned

Qualifications:

• Associate degree in information technology; Minimum of 3 years of successful support experience in the information technology field, preferably in complex organizations with multiple user and technology levels or an equivalent combination of education and experience
• Minimum of 3 years of successful support experience in the information technology field, preferably in complex organizations with multiple user and technology levels
• 2 or more years experience in supervision (preferred)

The Salvation Army offers the following benefits:

• Paid College Tuition
• Kroc Center employees are eligible to take online courses through Indiana Wesleyan University toward a variety of degree programs, at no cost to you.

Health Care Benefits which include

• Medical
• Dental
• Vision
• Hearing
• Flexible spending accounts
• AFLAC
• Voluntary life insurance benefits
• Pension contributions (currently 5.25% of your earnings) begin the first quarter after 1 year of employment.
• Vesting begins after five years of re-employment; full vesting occurs after ten years of employment
• The Salvation Army also offers a 403(b) voluntary retirement savings plan in which you may participate immediately, with approved vendors.  There is currently no organizational match for 403(b) contributions.

Paid Time Off

• Sick days begin accruing the first of the month after one full calendar month after employment begins, and you may begin to use sick days after (90) days of employment. 
• Up to (4) earned sick days per year may be used as discretionary days.
• Vacation begins accruing the first of the month after one full calendar month after employment begins, and you may begin to use vacation days after (90) days of employment. 
• The accrual rate is based upon years of service and approved hours worked.
• You will receive (1) personal day this year, and (2) personal days per calendar year thereafter. 
• Paid holidays are effective immediately.