- Executing project goals and following plans set by the IT Project Data Supervisor.
- Coordination: Coordinate and schedule project activities, meetings, and resources. Ensure that project tasks are assigned and completed in a timely manner.
- Project Planning: Collaborate with project managers and team members to assist in project planning, including defining objectives, tasks, and timelines.
- Change Management: Help manage changes to project scope, schedule, and costs, and communicate these changes to stakeholders.
- Travel of up to 30% may be required for this position.
- Resolving tickets that have been escalated from other Service Desk staff.
- Answering Tickets in the Track-IT queue.
- Working with IT Service Desk Coordinator on tickets to ensure timely resolution of issues.
- Documenting in Track-IT ticket all details about a reported issue, steps taken to resolve, and the Resolution if there is one.
- Able to perform tasks to assist the IT Data Coordinator & IT Systems Maintenance.
- Other Tasks as assigned.
- Bachelor's degree in a related field or equivalent work experience.
- Ability to work in-person at the Elverson, PA office 2 days/week.
- Strong organizational and time management skills.
- Excellent communication and interpersonal skills.
- Detail-oriented with a commitment to maintaining quality standards.
- Ability to work collaboratively with cross-functional teams.
- Ability to create clear and concise training documentation for new software, modification(s), hardware, or process(es) for both users and the IT group.
- Ability to manage and execute concurrent projects.
- Advanced Office 365 experience.
- Has assisted in or was Lead in Project Management.
- Knowledge compliance requirements such as HIPAA, SOX, PCI.
- Is a self-starter and has the ability to research solutions without direction from management.
- Is organized and able to prioritize tickets based on urgency and needs of the user(s).
EOE/M/F/Veterans/Disability