Address
Form of workLocationOne SE Convenience Blvd, Ankeny, Iowa 50021
Full-Time Part-Time DesignationFull-time
Job Description
The IT Operations Analyst is accountable for the support of systems and applications that comprise the infrastructure operating Casey’s business processes, which include monitoring daily production, transactional / data error handling, and basic daily maintenance. The IT Operations Analyst will support requests escalated from the IT Service Desk as well as those generated by automated systems. When applicable, the individual is responsible for collaborating with engineers to ensure integrations and other developed components have been implemented with intended results. Any managed systems and applications that fall out of normal operating parameters will be reported and remediated per established SLAs.
Key Responsibilities:
- Serve as primary contact supporting day to day operations and services of infrastructure by monitoring and responding to incidents submitted to the service management platform.
- Ensure performance of the infrastructure including provisioning and modifying servers and cloud-based resources is maintained at a high-level.
- Monitor production systems for availability, capacity, and performance.
- Maintain accurate and current technical and support documentation in the form of specifications, run books, data flows, and additional technical documentation.
- Assist with monitoring production to support high availability to users according to Service Level Agreements (SLAs). Monitor production logs for any issues and address immediately to minimize end user impact. Log Service Requests (SRs) and work with support resources, both internal and 3rd party, to remediate issues.
- Assist with ensuring that all change management governance controls adhere to established standards (i.e., proper approvals are acquired) prior to making a configuration change.
- Build relationships and work collaboratively within the operations team and across the organization.
- Provide basic training and mentorship to less experienced team members to demonstrate the issue and appropriate methods of performing functions to grow team member expertise on their systems.
- Monitor a wide variety of information and network systems that include, but are not limited to telecommunications circuits, LAN/WAN systems, routers, switches, firewalls, servers, storage, backup, operating systems, and core applications.
- Configures network hardware in a timely manner to ensure store uptime is of utmost importance.
- Support multiple technical teams in a 24 x 7 environment with high uptime.
- Works closely with our internal Help Desk and Managed Network Service provider to make sure store connectivity is performing optimally.
- Collaborates with infrastructure and operations teams to automate manual support tasks and/or to remediate reoccurring events.
- Perform other duties as assigned.
This role does not allow for 100% remote work. Qualified candidates will need to live within a daily commutable distance of Casey's Store Support Center in Ankeny IA and be willing to work in a hybrid work environment.
Agencies please note: This role, open for recruitment, is being managed directly by Casey's Talent Acquisition team. We will reach out to our preferred agency partners in the rare instance we require additional talent options. Casey's does not accept unsolicited resumes. Your respect for this process is appreciated.
What you can expect when you join the Casey’s Team:
- A flexible hybrid work model that allows you to strike the perfect balance between working from the office and the comfort of your home. Enjoy the freedom to choose when and where you work, creating an environment that maximizes your productivity and overall happiness.
- A transformative culture putting service first and taking pride in caring for our guests, our communities, and each other.
- Opportunities to use cutting edge technologies and enterprise-wide collaboration to enable our strategy and drive world class service.
- We’re here for families! Great benefits including choices in medical plans, dental, vision, life insurance, employee stock purchase program, charitable giving programs, parental leave AND an onsite Child Development Center
- Competitive pay, 401k company match up to 6%, vacation & sick time, paid holidays, volunteer time, and an onsite cafeteria
- Dress for your day dress code, jeans are welcomed!
- The opportunity to work for a big company that has not lost our small company feel. Our senior leadership team is engaged, involved and accessible!
- What are you waiting for? Come be a part of a company that is growing, transforming and is here for good!
#LI-CW1#LI-Hybrid
Requirements
- Bachelor's degree in Business, Information Technology, or related field, or equivalent work experience is required.
- Minimum of 3 years' of experience in supporting/working with applications and other technology like the assigned systems.
- Experience with Cloud based (Infrastructure, Platform and/or Software as a Service) applications and vendors is preferred.
- Experience with ITIL tools (e.g. Atlassian, ServiceNow) and collaboration tools (Confluence, Teams).
- Knowledge of application design, configuration and module set up.
- Excellent interpersonal, verbal, and written communication skills, including the ability to explain data and findings to a non-technical audience.
- Ability to work in team environment with pressure of competing deadlines and frequent interruptions in a fast-paced, constantly changing environment.
- Ability to collaborate and build relationships across IT disciplines and teams including third parties.
- Ability to effectively review and identify circumstances and evidence of a problem and apply sound troubleshooting practices to diagnose the root cause of the problem.
Other Requirements:
- Work is primarily performed in an office; selected candidate must live within a daily commutable distance of Casey's Store Support Center in Ankeny, IA.
- Will need to be available for after hours’ on-call and system monitoring.
- Must be able to lift and carry up to 50.
- Minimum travel may be required.
