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Form of workJob Description
IT Onsite Technician
Location: Houston, TX
Type of Contract: Permanent
Schedule: M - F
Pay rate: $19 - $21 Hourly
DESCRIPTION
We are a leading provider of IT solutions committed to delivering exceptional customer service to our clients. Our focus is on providing top-notch technical support, ensuring the seamless operation of various IT systems, and maintaining high levels of customer satisfaction. We are currently seeking a skilled IT Onsite Technician to join our dynamic team.
RESPONSIBILITIES:
REQUIREMENTS:
At ttg, “We believe in making a difference One Person at a Time,” ttg OPT
Location: Houston, TX
Type of Contract: Permanent
Schedule: M - F
Pay rate: $19 - $21 Hourly
DESCRIPTION
We are a leading provider of IT solutions committed to delivering exceptional customer service to our clients. Our focus is on providing top-notch technical support, ensuring the seamless operation of various IT systems, and maintaining high levels of customer satisfaction. We are currently seeking a skilled IT Onsite Technician to join our dynamic team.
RESPONSIBILITIES:
- Provide Level-2 support for IT, including desktop/laptop support, data network and server management, telephone services, and HP printer/scanner/FAX support.
- Handle daily technical support activities, addressing service support requests and incidents promptly.
- Conduct asset management and coordination to ensure efficient tracking and maintenance of IT equipment.
- Perform hands-on support, including installation and replacement of parts for laptops, desktops, printers, and RPOS systems.
- Serve as the primary point of contact for onsite technical issues and provide solutions in a timely manner.
- Conduct "Hands & Eyes Support" for remote IT teams, assisting with troubleshooting and issue resolution.
- Detect faults and provide efficient and effective solutions to ensure uninterrupted IT services.
- Ensure that all work is delivered consistently and in accordance with the agreed-upon scope of work.
- Maintain a full awareness of service level KPIs and deliver in accordance with these metrics under the guidance of the Service Delivery Manager.
- Collaborate with suppliers and customers, adhering to rules and regulations related to health and safety.
REQUIREMENTS:
- Proven experience in repairing laptops, desktops, printers, and RPOS systems.
- Valid driver's license and reliable transportation for onsite support.
- Hands-on experience with parts installation and replacement.
- Strong troubleshooting skills and the ability to detect and resolve technical faults.
- Excellent customer service skills with a focus on ensuring high levels of customer satisfaction.
- Ability to work in accordance with suppliers and customers' rules and regulations for health and safety.
- Knowledge of ITIL processes and best practices is a plus.
At ttg, “We believe in making a difference One Person at a Time,” ttg OPT
