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Contract Duration:2 years
Job Description:
2 POSITIONS:
(1) Alternate Work Schedule: Wednesday - Saturday; 6:00 AM to 4:30 PM.
(1) Alternate Work Schedule: Wednesday - Saturday; 10:00 AM to 8:30 PM.
Description:
TOP THINGS:
1. Strong email writing & verbal communication, along with multitasking
2. Excellent phone skills (Managing Conference calls/Bridges)
3. Windows 10, Microsoft Office Suite, & web browser experience
4. Experience with web based and thick client monitoring tools (Application and Network)
5. Incident command, ticket management, escalations & tracking
Job Responsibilities
• This is the Incident/Event Management role which assists with repair or restoration procedures to network systems and applications that receive an event notification.
• Apply Run-book procedures or work instruction steps required for scheduling, monitoring & technical support functions on the network and application interfaces.
• Process routine change requests and work orders.
• Monitor Change Management activities for notification of alarm suppression and post maintenance validations to take place.
• May act in a lead capacity to open and manage technical conference bridges, updating incident and/or problem management tickets as needed.
• Develop and distribute ongoing updates/notifications for outages in progress as directed by a Service Manager or Supervisor.
• Miscellaneous Incident Commander tasks
• Manage timely ticket updates.
Skills Required/Desired
• BA/BS in Information Technology or related field or equivalent work experience.
• Intermediate knowledge of network protocols, software applications, and operating support systems.
• Current Networking Certification; ITIL Certification.
• Minimum of 2 years of experience in telecommunication, internet, or network operation center environments.
• Previous experience working in ticket management systems/ applications (I.E SMC Remedy), monitoring network devices and software operating systems.
• Ability to use different analytical methods, approaches, and tactics to meet analysis requirements in an efficient manner.
• Must be available to work a varied shift schedule in a 7 X 24-hour operations center environment.
• May require some local traveling for training, meeting, etc, while working remotely.
• Able to support shift schedules as required to meet business needs
Note: This position requires - Clear Background, Drug Test, and Education Check.
Must be authorized to work in the US for any employer without Sponsorship.
(Principal Only! No Corp to Corp)
The Norland Group has been in operation successfully since 1996. We are a strong believer of people management, professionalism and accountability. We only make promises when we are certain we can fulfill them. Our business focuses on fulfilling the needs of commercial and government customers in administrative services, workforce mobilization, information technology, engineering, project management services.
Our Mission Statement
Our main goal is to provide career advancement opportunities to our associates. We are committed to bringing our customers exceptional support services with the highest quality, integrity, and innovation. We believe that we are the stepping stone for our associates to advance their careers and to live a better life. Everyone should have a chance to live a successful and happy life. We operate our business based on those values and we choose employees who value the same principles.
