It Network Engineer I

You Matter
• Make a difference every day in the lives of the underserved
• Join a mission driven organization with a people first culture
• Excellent career growth opportunities
Join us and find a career that supports:
• Caring for overlooked, underserved, and vulnerable patients
• Diversity, equity, inclusion, and belonging
• Autonomy in a warm team environment
• Growth and training
Perks and Benefits
In addition to comprehensive benefits including medical, dental, vision, paid time off, and 401k, we foster a work, life balance for team members and their family to support physical, mental, and financial wellbeing including:
• DailyPay, receive your money as you earn it!
• Tuition Assistance and dependent Scholarships
• Employee Assistance Program (EAP) including free counseling and health coaching
• Company paid life insurance
• Tax free Health Spending Accounts (HSA)
• Wellness program featuring fitness memberships and product discounts
• Preferred banking partnership and discounted rates for home and auto loans
Why Us
Now is your moment to make a difference in the lives of the underserved.
If there is one unifying characteristic of everyone on our team, it is the deep desire to make a difference by helping society's most vulnerable and often overlooked individuals. Every day we have the distinct honor and responsibility to show up with non-judgmental compassion to provide hope and healing to those who need it most. For those whose calling it is to serve others, now is your moment to join our mission to provide quality care to every patient with compassion, collaboration, and innovation, to live our mantra to "Always Do The Right Thing!", and to collectively do our part to heal the world, one patient at a time.
How you make a difference
The Network Engineer I is responsible for supporting an enterprise Local Area (LAN), Wide Area (WAN), Wireless (WLAN), and VOIP networks. The Network Support Specialist will serve as an escalation point for our service desk and will work with the Network Engineer team on resolution of incidents.
Key Responsibilities

• Serve as the escalation point for tier 1 and 2 IT support, ensuring top-notch assistance for local and global remote offices.
• Diagnose and resolve network incidents, addressing issues like slow internet speeds, connection drops, and Wi-Fi problems.
• Administer and support Wellpath's 8x8 voice technology.
• Maintain an updated inventory of equipment and develop documentation and procedures for network infrastructure and system operations.
• Provide 24/7 system support, participate in an on-call rotation, and contribute to a knowledge base for efficient technical problem resolution.

Qualifications & Requirements
Education

• Degree in relevant area from an accredited college or university.

Experience

• 3+ years technical support experience.
• Knowledge of LAN/WAN administration and concepts including DHCP, DNS, VLAN's, firewalls, NAT, and wireless technology.
• Knowledge of Cloud Voice Technologies such as 8x8
• Strong Knowledge of Network Monitoring capabilities and remediation efforts.
• Demonstrated ability to provide outgoing, enthusiastic customer service with a drive to deliver exceptional service to both internal and external team members.
• Knowledge of network troubleshooting and root cause analysis
• Expertise in speaking comfortably about network issues with non-technical users.
• Proven analytical skills and attention to detail.

Licenses/Certifications

• Some combination of Palo Alto, Meraki and a Cisco certification is preferred.

We are an Equal Employment Opportunity / Affirmative Action Employer
We celebrate diversity and are committed to creating an inclusive environment for all employees.
We encourage you to apply! If you are excited about a role but your experience doesn't seem to align perfectly with every element of the job description, we encourage you to apply. You may be just the right candidate for this, or one of our many other roles.