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Form of workRole Summary: The IT Network Engineer is responsible for the maintenance, troubleshooting and support of the Summit Medical Group IT Infrastructure with specific focus in 1 or more selected technical areas of expertise (i.e., networking, SAN, Citrix, systems administration, servers, security, database, applications, VOIP/PBX and/or cloud).
Examples of Duties (List does not include all duties assigned):
- Must be able to troubleshoot, and maintain systems as related to the specific IT area of expertise (i.e., networking, SAN, Citrix, systems administration, servers, security, database, applications, VOIP/PBX and/or cloud).
- Document clear instruction sets and/or maintenance guides for distribution both among other teams within the IT department, as well as to the general staff related to workflows and/or specific use of IT technology
- Continue with education related to IT technology in order to acquire and maintain expertise in all related IT
- Work with other members of the IT Infrastructure team to maintain operational status of all SMG IT
- Contribute to IT projects related to specific areas of
- Provide regular reports on technical areas of responsibility to IT
- Assist 3 party relations with vendor, consultant, or support groups as needed for support and/or deployment and implementation of specific IT area of expertise.
- Communicate clearly and concisely with IT management and/or executive leadership the status, specifications, and/or needs related to IT area of expertise.
- Maintains strictest confidentiality both internally and externally
- Adheres to expectations of the established corporate compliance plan.
- Actively participates in site-level Quality Improvement Activities. Each employee will contribute to the continual evaluation site performance as well as the implementation and measurement of improvement activities that increase the quality of care provided to patients.
- Performs related work as assigned
Education:
- Associates degree (minimum) in relevant field or equivalent experience in the field of IT.
- Minimum equivalent experience is defined as 3 years’ experience in the field of IT.
- Health care experience is a plus.
Required Experience:
- Knowledge and expertise of hardware and software design and configurations for applicable information technology verticals (i.e., networking, SAN, Citrix, systems administration, servers, security, database, applications, VOIP/PBX and/or cloud).
- Competency in both verbal and written communications
- Knowledge of Microsoft technology platforms including operating systems, office products, Servers and Azure.
- Understanding of Network fundamentals
- Troubleshooting, problem solving, and decision-making skills.
- Skills in technology research
- Ability to follow procedure and process documentation.
About Summit Medical Group
Summit Medical Group is East Tennessee’s largest primary care organization with more than 415 providers at 87 practice locations in 19 counties. Summit also consists of four diagnostic centers, mobile diagnostic services, eight physical therapy centers, four express clinics, central laboratory, and sleep services center. Summit provides healthcare services to more than 370,000 patients, averaging over one million encounters annually. For more information, visit www.summitmedical.com
In addition to our commitment to the health of our community, our organization is also committed to the health of our employees through our employee Wellness Program. Employees receive a discounted monthly insurance premium if they actively participate in the wellness program. Furthermore, Summit Medical Group hires only non-tobacco users. Pre-employment drug testing will include testing for nicotine, and only candidates who pass the drug test will be considered eligible for employment.
